Address: 1 Sandes Ave, Kendal, LA9 4LL, United Kingdom
Phone: +441539735566
Rating: 4.6
based on 175 reviews.
Customer Service
Pros:
"Rang up last minute for two new front tyres to be fitted ASAP - guys couldn’t have been any more helpful, polite or efficient."
"Every member of staff I met at Kwik Fit Kendal were great and could not have been more polite or helpful when my car went in for MOT and failed, then had to go back again after repair elsewhere."
"Danny was extremely helpful in booking my car in for a new tyre after hitting a pothole on route to work."
"The staff were very professional and helpful."
"Staff were business-like, friendly, polite and kept me informed of progress."
"Welcomed by Sam who was extremely helpful and polite."
"The Kendal team were sympathetic to my situation and determined to get all the parts and fix it for me."
Cons:
"so i left feeling all mad."
"Needless to say I found a much a better garage."
"Poor customer service as the likes iv never encounter before. Booked on line and given a 12 o'clock time slot. Was told to leave car...after I found my way into the office been ignored by staff..come back in an hour and 20mins!!"
"Accessibility very poor. Unwelcoming, unfriendly and unhelpful garage man."
"Very difficult to contact. I tried phoning several times and listened to the message but no one answered."
"All in all I would suggest going elsewhere as these guys are employing young, inexperienced people who haven’t got a clue what they are doing. Same old Kwikfit !!!!"
"Not recommended at all. I would never use this branch again in future."
Efficiency and Timeliness
Pros:
"I was on my way with a repaired tyre in no time."
"Had a warning light on the car half way through a 10hr journey from Scotland to Cornwall... but the guy here just took a look and said it was fine. Then he checked the tire pressure (refilled them), turned off the warning light, and sent us on our way - no charge."
"All sorted in about 40 minutes."
"On arrival they recognised my name from the reg details, directed us to town centre coffee and we were on our way again, with repaired tyre in 45 mins."
"They were able to fix the puncture and get us back out on the road within a few hours."
"The job was done in 90 minutes instead of the quoted 120 minutes."
"Everything was completed in just over an hour."
Cons:
"I had a nine o'clock appointment to fit four new tyres they did an excellent job of fitting them, I went back as asked in an hour and the car was not ready, it was another hour."
"Had a puncture 4 staff all smoking and told me they were too busy on the day...... didn't even offer any advice or see if it was road worthy."
"Absolutely useless, I ordered my tyres on the Wednesday before the weekend knowing it was a bank holiday so this would give plenty of time to get my tyres in store and ready to be fitted on the Sunday, I received a phone call from the branch an hour before I was due in to have the tyres replaced to get told they weren't there."
"Despite booking a time slot waited 20 mins to be served when I dropped off the car and 15 min when I went to pick it up."
"Had appointment at 3pm, left car, returning an hour later and finding the tyre repair had not even been started."
"It took over two hours to fit two standard tyres, including 25 minutes in two queues."
"I went in on Saturday... waited till 10 AM and have rang 15 times no answer so drove down they are open not answering the phone and now have loads of cars in so still not able to get them the job done."
Honesty and Transparency
Pros:
"At the end however he said no extra work needed doing, and as I wouldn't have known any better the honesty has certainly earned some repeat business."
"Highly recommend the kendal team. Friendly, helpful and most importantly Honest."
"They explained everything clearly and were completely honest and transparent with the work they carried out."
"I was particularly pleased that a slow puncture was found and repaired without any attempt to sell me a new tyre."
"Called in for a puncture repair on our Porsche Boxster, did a fantastic job, no damage to our wheel which was main reason we chose kwik fit as they have the right equipment for the job."
"The staff at Kwik Fit Kendal were very welcoming the minute we arrived at the centre."
"Big thanks to friendly, professional staff. They checked tyres and provided reassurance to two anxious damsels in distress en route back to Newcastle."
Cons:
"The main issue I have is the upselling of wheel alignment."
"He then tried to sell me a two year policy for wheel alignment for I think around £150."
"Despite booking a time slot waited 20 mins to be served when I dropped off the car and 15 min when I went to pick it up. Free wheel alignment check is not really free!"
"Avoid! Poor staff, overcharging, going ahead with job without confirming price with customer."
"They wouldn't fix my car, as they said they couldn't get the parts, the next garage didn't have any trouble getting the parts, neither did I when I looked online."
"Only problem we experienced was the tyres were over inflated."
"Absolutely useless, I ordered my tyres on the Wednesday before the weekend knowing it was a bank holiday so this would give plenty of time to get my tyres in store and ready to be fitted on the Sunday, I received a phone call from the branch an hour before I was due in to have the tyres replaced to get told they weren't there."