Kwik Fit Plus - High Wycombe - Wycombe Marsh Reviews Summary

Customer Service

Pros:

• "Sam the manager his customer service skills made me feel very comfortable with leaving my car."
• "Sam running the desk was very helpful."
• "Jay was incredibly thorough and communicated everything that was needed to be done really clearly."
• "The team are superb, they went above and beyond to fix a tricky rattle."
• "Thank you so much and please keep up the amazing customer service."
• "From the very first step, I've been treated like a VIP."
• "I’m really pleased with the service I received, excellent customer service by manager Sam and Valon."

Cons:

• "I am a keyworker i came there a couple of times because i wanted to book a service for my car, and what did i get? Upon my arrival no one considered me, i was completely ignored."
• "The staff is nice but it's all I can say really."
• "Tried to call up customer service since then and waited 25 minutes on hold music!"
• "For that reason I will not be returning to this garage or ever think of recommending it to others."
• "Staff all really miserable and only actually speak to you if they absolutely have to."
• "I would give you even 0, the customer advisor told me that they will have a look my car at the same day and will let me know what it need. I dropped it 8am in the morning, I had to call you 5 times for an update without any success."
• "I was disappointed that Kwik Fit did not give me the right advice."

Efficiency and Timeliness

Pros:

• "I ordered the wrong tyres online, they sorted it out with the right ones without fuss."
• "Ethan sorted it put super quick."
• "Booked online. Quick thorough service."
• "MOT booked for 10.30 and I was told it would be done in 45 minutes... 11.15 on the dot.... all done!"
• "Great experience, 2 miles away, had a damaged tyre at 5 pm, we were out of our area, called KW+ and Jay helped us out getting the van into his branch, finding a tyre, we were on our way home by 545 pm."
• "Turn up yesterday morning at 8.30 as I had a puncher. All done in less than a half hour the both staff members Are second to none."
• "Was able to drive straight in and seen to within minutes."

Cons:

• "Went in for puncture repair told half an hour wait then 15 mins to do repair went back after an hour they had not started it they moved car into the garage I waited another hour when i checked they still had not started it no apologies so I gave up I shall not use them again."
• "I booked a 12:00 appointment for oil and filter change. When I arrived at 11:45 I was told car would be ready in 45-60 mins. When I went to collect after 1 hr 10 mins the car was not ready."
• "Very poor. Rang to arrange an emergency tire, was told no need to book just turn up and arrived on the recovery truck to be told 'we are busy now can't do it until tomorrow'."
• "Have now tried to visit on two occasions to get the basic job of wheel tracking (alignment) done on my car. However, on both visits, when I arrived the staff made no effort to direct me to the reception area."
• "The first technician struggled to get it right - BMW wheel alignment can be finicky and the steering wheel ended up being slightly off centre."
• "I Went to have 4 new tyres fitted and after several attempts and on all 4 wheels the mechanic rounded off my locking wheel-nut tool."
• "Was scheduled for an MOT at 4:30 PM... Arrived at 4:42 and was told I need to be reschedule!"

Technical Service and Expertise

Pros:

• "I've used the tyre services at this branch several times over the years and they have always given a friendly, quick and professional service with minimal wait times."
• "First class service from Jay. Slow pressure loss on a rear Tyre and odd outer edge wear on the fronts on my 330e xDrive was a concern."
• "Kwikfit staff sam was very nice and very efficent with the work."
• "The integrity and knowledge of the staff involved is deserving of full accolade, as well as my thanks."
• "Hard working, polite, helpful, professional staff from manager to mechanic."
• "Had a tire pressure sensor light come on despite air pressures within normal range, had a knowledgeable technician diagnose the cause and rectify within 5 minutes."
• "A great fast efficient team. My punctured tyre was dealt with very quickly."

Cons:

• "However it feels like I had a lousy alignment done. I have some pictures to show provided by kiwi fit."
• "Second time in 3 weeks my cars been taken to both Wycombe branches of KwikFit for wheel alignment, 1st time had to take it back as the alignment was still off."
• "Worst experience ever, full of kids, and it took them 3 times to do my alignment and tracking about right."
• "Unfortunately I will have to leave a bad review as I was charged for tyre valves that were never fitted."
• "I entered for a service and was told I needed £1100 of work. Split tyres being on. I had these checked by an expert company, as kwikfit should not have allowed me to drive the car."
• "They play with people's lifes and cars!!!"
• "Whilst having my tyres changed, I witnessed the mechanic hammering an attachment onto one of my wheel nuts."