Formula One Autocentres - Nottingham (Lenton Lane) Reviews Summary

Customer Service

Pros:

• "Absolutely brilliant service, lee on reception was excellent at the customer service provided!"
• "The staff are warm, polite and very helpful."
• "Really knowledgeable and helpful."
• "The staff were all very friendly and welcoming, I really can‘t fault the customer service I received."
• "Excellent friendly staff, one of the best customer services I have ever dealt with anywhere, actually take care of you as a person."
• "Great service. Really friendly and helpful, even stayed late to make sure my car was finished so I could get to work the next day."
• "Superb friendly staff with no high pressure sales - even bought me a coffee!"

Cons:

• "These guys used to be always good, but they have had a change of staff with a new guy in the last year or so manning the front desk. He is highly unprofessional and keeps changing what he says."
• "The staff were ok, but a bit defensive when we asked about things."
• "Found the guy on the front desk I assume was the manager very abrupt and unhelpful."
• "Absolutely rude staff."
• "Very poor communication very poor customer service."
• "Unfortunately it’s a shame about the manager. Attempted an explanation of why I was there but was met with rudeness, arrogance and an unwillingness to listen."
• "Poor customer service and even worse quality of work."

Service Efficiency

Pros:

• "Great service from the guys here."
• "Friendly staff and fast service."
• "Popped in for 2 front tyres on a sunday lunch time and although they was skelton staffed and worked up they managed to squeeze me in without moaning."
• "Absolutely fantastic people. Had an issue bank holiday Friday and fitted me straight in and was sorted."
• "Effortless experience, kept me informed and were not in any way pushy about getting advisory repairs done there and then."
• "I visited for a professional opinion regarding a cut in my tyre. They inspected the tyre and gave me clear genuine guidance."
• "After having issues getting my car to the centre before my allocated time due to weather issues they were able to keep my car there and look at it later in the day still and have the MOT done a couple of hours later, really brilliant service despite missing my time slot thanks very much."

Cons:

• "I just think they wanted to shut on time or early !!"
• "Appauling service. Second time in 2 years had to wait for more than 3 hours to change 4 tires this time it took 6 hours)."
• "appalling, wont be using you again, was told it would be an hour, when I complained after more than an hour and a half wait I was told that normally you tell people it will be between a 3 and 4 hour wait."
• "Never again My morning appointment went into the afternoon."
• "It is now 1.30pm the next day and still no contact from the centre."
• "I waited for my tyres to be fitted and it took 3 hours to fit 4 tyres and tracking!"
• "Didn't fix the problem with my car, charged me for it and didn't contact me when they believed the car to be fixed. so didn't receive the car until I rang 2 days later."

Quality of Work

Pros:

• "I have been using Formula One for over 8 years since moving here to Nottingham. I have found their work to be of the highest standard, quality, best price and carried out by a friendly and knowledgeable team of people."
• "I've had four cars serviced here, without issue and each time the service has been done on time and to budget."
• "Had a minor repair but was treated extremely professionally and friendly. Very happy with the repair, great value for money."
• "Really professional staff, helpful and are only interested in what is best for the customers needs based on their situation."
• "Nothing hidden, very honest and transparent which is hard to come but these days."
• "All done without any problem - friendly staff at the centre and a pleasant waiting room with TV, magazines and drinks machine."
• "They also provide tyres. Again, very good prices and they do go the extra mile - if you forgive in the pun - in getting you the right set."

Cons:

• "AVOID AT ALL COST! Another reviewer also mentioned the same problem as me! They did not attach 2 back wheels correctly on my car and only found out when it failed MOT!"
• "Historically good however on this visit I had two new rear tyres fitted at over £300. Got home to find wrong tyres fitted and the new tyres were different to each other!"
• "They have caused damage to the alloy which is clearly from the fitment process."
• "Not a very happy experience front brake pads and discs were replaced without them needing to be."
• "Low quality of work, They will damage your car and then try and charge you for fixing it, avoid like the plague."
• "F One Auto said they had affixed new linage pins on both sides of the front of my car last year and ever since they did the work, I've been hearing clunking sounds."
• "DO NOT VISIT. these mechanics at lenton lane did not put a nut back into one of my tyres properly!"

Value for Money

Pros:

• "Booked and paid for tyres online. Fast, easy and the cheapest by far."
• "Ordered tyres online, at the cheapest rate I had seen."
• "Best price for the tyres I wanted (Michelin crossclimate 205/55R16), even compared to ordering tyres from a specialist website."
• "Ordered 4 tyres online at an extremely competitive price compared to other retailers."
• "Brilliant service, Can’t fault these guys at all on their service and are very very competitive with their pricing even compared to internet prices."
• "I did a while back to replace all my tyres here very good service and normal lower average price on Michelins."
• "Always come to do my MOt and servicing with F1 as they always price jobs better than elsewhere."

Cons:

• "I was told I needed a new tyre as I had air leaking out of the rim? I went somewhere else who told me the wheel needed resealing cost £10 I don’t think I’ll be going to formula 1 ever again."
• "Went to this garage to have 2 bulbs replaced and tried to charge me £65!"
• "I was quoted £298.00 for two rear tyres and wheel alignment at front and rear and for all four wheels to be balanced."
• "Extremely angry. Was told and booked £60 online for air con regas. But the real con is I got there and was then told £145 as 'it’s the more modern gas'"
• "The price for the tyres was fine, but I was a bit upset by the cost of adjusting the tracking which came to almost £90 on top of £370 got two tyres."
• "Had slow puncture in both nearside tyres. I was charged for both being repaired. One was fixed and the other was flat 2 days later."
• "They quoted him £978 for the work and when he said he'd leave it, they charged him £75 for putting it on a ramp and checking it."

Communication

Pros:

• "Effortless experience, kept me informed and were not in any way pushy about getting advisory repairs done there and then."
• "I visited for a professional opinion regarding a cut in my tyre. They inspected the tyre and gave me clear genuine guidance."
• "The local centre always seems busy but the manager and staff find the time to be courteous, cheerful and 'on the ball'."
• "It was a very good service and MOT friendly staff and information was clear no work was carried out without checking first. Very well done to the staff."
• "They gave me information on work that would need doing on my car in the future and whether or not I wanted it doing today whilst it was being serviced."
• "Easy and convenient online booking service."
• "Nothing hidden, very honest and transparent which is hard to come but these days."