Address: 93 Kirkstall Rd, Leeds, LS3 1JJ, United Kingdom
Phone: +441132420059
Rating: 4.5
based on 157 reviews.
Customer Service
Pros:
"Martin at Kwik Fit was immensely helpful on a very stressful day."
"I visited your Kirkstal branch on Sunday 18/05/2023 and was assisted with a gentleman called Martin. Why he stood out is he was friendly and very welcoming."
"The man behind the desk was cheery and chatty - a very friendly and helpful person."
"His customer service skills were impeccable, and I can't sing praises for him and Luke enough."
"I was served by Adam this week (I think he doesn’t usually work at this store) and was blown away by his level of service."
"Absolutely fantastic staff always smiling there a credit to the company all these negative comments make me laugh because there such a good bunch of lads and I will definitely be back well done boys 👍."
"Lovely staff member and really great team, fixes my car straight away and got the best deal on my Tyers and everything."
Cons:
"The meet and greet was not great, there was not a great deal of dialogue about the booking so I didn't feel I was a valued customer."
"The staff are all new and were incredibly rude to my mum."
"Poor service, untrained and unprofessional staff."
"Terrible service. Took 3 days for them to not diagnose that the rattling brake problem I went in with was even related to the brakes."
"Horrible customer service, nearly £800 to them to receive zero communication and to be ignore after countless attempts at contact them."
"Their own employees don't seem to know their company rules, everyone is saying different things."
"Terrible service. I booked my car for an appointment but when I turned up they had lost all record of it."
Efficiency and Timeliness
Pros:
"Within half an hour of me having called up they had identified a punctured tyre and repaired it for me, and they didn't charge me a fee."
"Got a puncture but luckily I was nearby Kwik Fit Kirkstall. Even though they were about to close, Martin took my car in and had his guys fix the puncture and got me back on the road in less than half an hour!"
"Absolutely brilliant had emergency 2 punctures managed to hobble about 1/4 mile t nearest Keillor fit which happened to be Kirkstall road Leeds and although being almost closing time they didn’t hesitate to help me even if it meant they were going to finish late they were very fast but still very professional as I notice them double checking the nuts had been torqued correctly I would recommend this place to anyone who needs tyres thank you very much."
"Great service. I went without booking and thankfully Mick repaired the issue straight away."
"Brilliant service from Kirkstall Kwik Fit today - I rang up to arrange an appointment and they booked for me to come in straight away."
"Had a slow puncture, came in and walked away 20mins later with a new tyre."
"In an emergency and the lads here stayed to help repair a puncture as I needed to get back to Hull. What a crew straight in and done. Definitely recommend this crew. Glad to drive from any part of Leeds if I need a tyre."
Cons:
"Rang up to get a new battery and it ended up taking two trips and several phone calls before they could find one that fitted."
"They offered to book me in an hour later but delayed the repair over and over again without keeping me updated."
"I just think that as there had been a problem all morning, then maybe a call beforehand would of been appreciated."
"I arrived at 12.30pm as booked in but was placed at the end of the current waiting queue of drive-in customers."
"Had the two front tyres replaced. Took an absolute age with the car on the stand with not much happening."
"Mixed experiences here, the job always gets done, but they take a very long time to do anything - including calling you back when they say they will."
"Had a nail in tyre. Told me would be able to look at in 1 hour. Took them 4 hours to look at."
Price and Value
Pros:
"I took my car in thinking I had a slow puncture but it turned out to be a faulty valve, the team at Kwikfit replaced it for me free of charge - so really pleased with that."
"Great service at Kwik Fit Kirkstall this morning. Puncture fixed for free as NHS."
"Doubter turned advocate... They opted to save me 250 quid. That's honesty."
"I was delighted with the price as I got premium rated tyres for the price I was prepared to pay for mid range ones."
"Nice, quick friendly service for getting an MOT and service at a good price."
"Overall a very smooth and professional experience at the garage for the rapid ordering and replacement of my worn tyres."
"just been in for a puncture issue thought I needed an expensive tyre brendan got me in straight away and his tyre expert advised me the valve was faulty no tyre needed fixed no hassle excellent service thank you brendan and team."
Cons:
"I took my car to kwik fit for its MOT. I got two major faults back as a result and was quoted over £350 pounds for the repairs."
"very poor --check the internet prices before attending the garage -- they load the prices by 30% + at the garage and then say can't alter anything for exactly the same goods."
"I thought the price was steep - 89 pounds but I didnt get a new tire!"
"I recently got the wheel alignment done from them for my car. It took nearly 3 hours and still couldn't fix properly."
"Quoted me £145 for one tyre claiming they only have this as the cheapest option available."
"Went in to get a tyre replaced, which was far more expensive than it should have been and would have been elsewhere."
"Made an appointment to sort out a tyre after having a puncture... you could see the pound signs in there eyes."
Professionalism and Expertise
Pros:
"Had an advisory for brake discs on the MOT which they provide a quote for however the staff were not pushy."
"Social distancing, PPE and steering wheel and keys cleaned."
"I would just like to express my gratitude to the staff of kwikfit Kirkstall and in particular Martin for the efficient and professional manner in how they responded to my request for a puncture repair."
"Manager Dan was honest and professional, The lads all was helpful and saved me a lot of money."
"We attended here on Thursday the 17th of August due to a hire car with a leaking tyre and no spare. The Manager Martin and his team were quick to respond to our issue."
"Very helpful and friendly service from Martin, and Mick is a real star for sorting out the problem with the driver's door mechanism."
"Dan explained everything in a simple and easy way and was very professional."
Cons:
"Fitters, not mechanics, dont trust for anything more than a tyre change."
"On top of that we received below adequate installation of parts and had to go to another branch to amend the issue and get the answers we needed."
"Kwik fit however, had not tightened the wheel knuts on properly so my wheels were loose and they allowed me to drive the car away from the garage."
"I was told they can't fit customer's own parts."
"I was told they can't supply the mirror and I need to get one myself."
"Took the car in for a wheel alignment - car pulled on the left after they did the new 'alignment'."
"Horrific- I visited kwik fit in December 2015 needing new brake pads fitting. They quoted me 240 pounds, claiming I needed a new brake disc in addition to this."