Address: 62-66 Station Rd, Brighton and Hove, Brighton BN41 1DF, United Kingdom
Phone: +441273422344
Rating: 4.4
based on 108 reviews.
Customer Service
Pros:
"A very friendly team of guys, approachable, funny and knowledgeable as to what had gone wrong."
"They were amazing and very quick. Very respectful."
"Staff were friendly, helpful and polite on the phone and in person."
"The acting manager had a great sense of humour and put me at my ease and customer service was second to none."
"Lucas (Luke) is amazing, helpful, honest and professional guy."
"All the staff were really nice and helpful."
"Really friendly and explain everything clearly."
Cons:
"It’s the worst experience possible... with a horrible customer service."
"Incompetent and offer false favours."
"I've witnessed him screaming at his staff and major shouting arguments breaking out between staff on numerous occasions."
"The manager/supervisor has zero customer service skills and a stinking attitude."
"Supervisor told off one of his colleagues in front of me for offering to look at my car."
"The guy just wanted to get rid of me and seemed inconvenienced that I was even there."
"No customer service skills. Having booked in for an MOT and service I was told they couldn't do the MOT as I was two minutes late."
Quality of Work
Pros:
"I was impressed that they showed me round my car and we're very transparent in the whole process and advising me on future repairs."
"I have used Kwik Fit numerous times and always received a great service but today they really went above and beyond."
"By 2 the tyre was changed and an oil change I also needed was done."
"Never felt the car this buttery smooth in last 2 year's since I bought secondhand."
"Complete new exhaust system fitted in my Vauxhall Corsa, amazing standard of work and the guy even had a clean up if oil on my engine."
"Had my car’s head-gasket fixed here recently, they provided superb service."
"Visited Kwik Fit today as my run flat tyre was attacked and badly damaged by one of the pot hole virus that I didn't notice! Great service and my tyre was expertly and very quickly replaced."
Cons:
"Also found damage to the upholstery on the steering wheel."
"I've later been advised by my usual garage that I've most likely been upsold to, believing that most of the work done wasn't needed."
"Had a car brake check at kwikfit, they said all ok with 5K - 10k miles wear left, after cleaning & spraying the discs. 500 miles later my calliper & pad break."
"A nightmare - On fitting the brakes - the car had to stay overnight with KW - the assistant left the ignition on so the battery completely discharged, then he lost the wheel nut and now the main console in the Audi does not work."
"was told rear & front discs needed replacing due to being worn to thin... But when they went to do the work they called me up to ask who had told me all this needed doing? As it 100% did not need doing at all."
"If they had done a full check why wasn’t the leak picked up? Did they even do a pressure test?"
"The front suspension knuckle was almost completely perished and could dislocate at any point! And, that there was no way the car should have passed its MOT!!"
Efficiency and Reliability
Pros:
"Very friendly and efficient service."
"Very helpful and willing to go out his way to help you with what ever you need!"
"All the operatives I made contact with where helpful in the way they handled my problem."
"Would recommend to anyone."
"The lads were very happy to help and go above and beyond to help me with my issues!"
"The service I received from the Kwik Fit garage was exceptional and could not have asked for better."
"They worked really hard to fit me in and did all the work for me."
Cons:
"Took my car in for a puncture on a busy Saturday afternoon. I was told that they were unable to fix it then."
"booked online. was called a few days before to say they couldn't do that day, even tho it had been booked for weeks."
"While the issue has been now resolved, it has taken 4/5 attempts."
"They ended up having my car for 6 days with continued excuses blaming other people in the team."
"Awful service - booked car in at 9am and was told on the phone it would take 1 hour."
"terrible service here. Had booked an MOT and service. Showed up on the morning, apparently no MOT tester!"
"I was told I would be called in 45mins to an hour. When it reached 3pm and I hadn't heard anything, I called up myself."
Value for Money
Pros:
"These guys were so helpful when I had a slow puncture and asked them to fix it. They were quick, helpful, and hardly charged me anything."
"Given the amount of work that needed doing, gave a good price and quick turnaround!"
"Great price on Michelin CrossClimate tyres."
"They managed to do a temporary fix- live savers!"
"All dealt with within 45 mins and the workshop was really busy, just enough time to feed the kids."
"Great service and very professional, will use this branch again."
"From start to finish the service was brill. I spoke to a guy on front desk, he was knowledgeable and approachable."
Cons:
"Please do not use this branch of KWIKFIT!"
"Had a nail in my tyre, told the employee - he tried to sell me a new tyre before even looking at mine."
"Booked MOT but 3 days before the date someone damaged my rear light... I felt they tried to rip me off."
"however it's what came after the service that was a bit frustrating... QUOTED about 700£ to do the work... Got a second opinion... As it 100% did not need doing at all."
"As a student with not much money, the nearly £300 invoice that I received was very heavy hitting to the bank."
"After waiting for 30 mins to speak to someone, Kwik Fit advised me I needed a new tyre (around £200)."
"I find this worrying, as I wonder how many people have been ripped off at this branch and spent money unnecessarily."