TGI Fridays - Eldon Square Reviews Summary

Service and Staff Attitude

Pros:

• "Our server Rebekka was lovely and always had a smile."
• "Our server Autumn was lovely, chatty and friendly."
• "Great service from our server Ellie, she was very warm and friendly."
• "Server was friendly, and not his fault but service was slow."
• "Fantastic atmosphere and food was amazing over the moon with the fantastic service from the lovely waitress kala."

Cons:

• "Absolutely shocking service will not be going back."
• "Manager didn’t really seem shocked and we got the expected 'we are really short staffed' excuse."
• "Used to go here a few times a month with my partner but it’s slowly been getting worse and worse."
• "Staff were a little inattentive and gloomy."
• "Service was slow, took 3 reminders to finally get all the drinks for the 7 of us."

Food Quality and Presentation

Pros:

• "The sesame chicken strips was amazing, could have done with more sauce on it as it was a bit dry and unevenly coated."
• "The ribs were tender and soft to pull apart."
• "The steak was really good. The Cajun salad also."
• "Fantastic food very well priced as well."

Cons:

• "We had waited an hour for an awfully burnt burger with no cutlery so we then asked for the burger to be brought back."
• "Had a lengthy wait for food and when it was delivered to our table it had clearly been sat for a while, as it was cold with congealed cheese and soggy buns."
• "The food wasn’t good."
• "The burger was poor, cold and chewy plus very dry more like a rustlers burger and not a burger I paid nearly £20 for."

Atmosphere and Cleanliness

Pros:

• "Great atmosphere and food was amazing over the moon with the fantastic service from the lovely waitress kala who went the extra mile in making sure our table was happy."
• "Fantastic atmosphere and service, especially considering how busy it was."
• "The atmosphere is different to what I was expecting, especially in the dark with all the lights on."

Cons:

• "Seats and table were dirty and wet."
• "Cleaning liquids and other materials on the next table to ours."
• "In the bathrooms there were teens vaping and walking back I saw about 4 staff stood in an dark corner chatting while our waitress seemed to be the only one working on the floor."

Value for Money

Pros:

• "We got a great table overlooking the street; a good view. A Tuesday evening well spent, would recommend anyone thinking of going here to do so."
• "Fantastic food very well priced as well."

Cons:

• "Even though it was off the set menu they still charged us £20 for two starters and soft drinks."
• "Two drinks and two meals cost £59. First and last time."
• "Absolutely disgrace. First, we waited over an hour to be seated, we were forgotten about!"
• "Absolutely shocking, very slow service, 40 minutes for food for us to send the burger back as it was rock hard and incinerated which then took a further 20 minutes to get a new one."