Asda Longwell Green Supercentre Reviews Summary

Customer Service

Pros:

• "The person behind the counter was exceptional in her service and manner."
• "It was amazing help from the Asda team and Jordan and they went above and beyond to help us out."
• "Purely leaving a 5* review for Jason who was at the self service basket checkouts today - despite it being manic in the shop he went to price check something for me and fixed it after figuring out what the initial issue was."
• "Everyone was kind and helpful and when I stopped a lovely member of staff to ask where I could find a pen to write my card, he took one out of his pocket and handed it to me."
• "Really friendly and helpful staff, josh on customer service desk was great."
• "The army of till staff are definitely the heroes of the store, and customer service doesn't lack either, whether it be quiet or busy."
• "Great friendly store with very helpful staff."

Cons:

• "Hardly any tills open, store rammed with customers. Had to queue to use self scan!"
• "Visited in May 2023 and yet again, very poor service, hardly any tills are open, elderly customers were missing their community buses and frozen goods were dripping on the floor."
• "This morning I went to shop at asda longwell Green what a terrible experience it was... It now doesn't open manned checkouts until 8.00."
• "Absolutely disgusted with Asda's manager Bens attitude to my complaints and his lack of customer support."
• "Customer service absolutely shocking. 10 people waiting with full trolleys and only one till open."
• "Utterly useless customer service from a 'manager'."
• "Manager should be reviewed as well as he/she are obviously out of their depth here."

Store Layout & Cleanliness

Pros:

• "As a car fan I've always loved the Asia multi story carparks."
• "There are plenty of self service tills here, so you can be out in a jiffy, or manned tills if you prefer the human touch."
• "The store layout has changed. I'm not sure if I like it."

Cons:

• "The shelves were bare and there was pallets everywhere."
• "This store is a mess. No other way to describe it."
• "Just been to asda longwell green and it seems covid 19 has gone no systems for getting in and out bumping into people as you go in people are coming out no visible sanitizing stations for trolleys."
• "Not nice, empty shelves, store dirty and even the lottery machine not working, this store was once a good store, but has not been good for many years."
• "Dirty shelving."
• "Very messy and untidy, aisles full of empty boxes."
• "Dodging pallets of stock then metal cages of yes more stock but looking at shelves they're empty."

Product Availability & Pricing

Pros:

• "However there is a wide selection of products on the shelves and cheap bakery items close to use by date after 6ish is always a bonus."
• "They have very good offer most of the time, especially if you want to buy in large quantities."
• "Wide range of stuff for this year's Halloween and always seems to have lots to choose from when other festivals are on."

Cons:

• "The prices are not the smallest but they are competing with similar restaurants like Sainsbury's."
• "Toy aisles are never stocked and many empty boxes are scattered around shelves from shoplifters."
• "They are closing meat and fish counters and the quality has gone down. Lots of things not there. Alway queueing."
• "Forget the meat, use a local butcher/ Costco or farm shop. I purchased two all singing and dancing (30 day aged ribeye steaks) exactly the same as the other cheep crap.chicken is wet/ no taste."
• "I paid almost £90 for two bags of basic foodstuffs."
• "Most of the items on the meal deal with it were out of stock."
• "Prices are creeping up and the queues for the checkouts are ridiculous!!!."