Sainsbury's Reviews Summary

Customer Service

Pros:

• "Staff are helpful and went out of their way to help me find things when asked."
• "The staff at this Sainsbury's are very helpful and friendly, can't speak highly enough of the service."
• "Excellent customer service."
• "The staff is very nice and always ready to help and go the extra mile to ensure you get the best experience."
• "The staff are obliging and courteous in my experience."
• "Staff are delightful, they take the time to get to know regulars/locals."
• "The usual helpful and friendly staff at all levels."

Cons:

• "Some staff members not adhering to the social distancing rules."
• "Staff aren't actually all that nice, some are quite snappy and grumpy."
• "Had issues with one member of staff over the years otherwise get on great with everyone."
• "Staff more interested in being on their phones instead of helping customers."
• "I found the Sainsbury's staff member managing the queue to be rude and unhelpful."
• "Hardly any staff managers blank you and Are rude and hygiene of the store is next to none."
• "I had one bad experience where a young member of staff was very rude."

Store Quality

Pros:

• "Has a reasonable size car park and petrol station and of a size that you can get most of what you are looking for."
• "Shop was clean, quiet and pleasant to be in HOWEVER there was hardly anything in stock."
• "The hygiene standards were also very good."
• "Great selection of everyday essentials as well as treats for parties and celebrations."
• "The main body of the store is clean and you can usually find a helpful assistant close by if required."
• "Facilities are very clean, the staff is very friendly."
• "Nice big store. People are monitored as they go in. Sanitiser available for hands and baskets."

Cons:

• "I found maggots and roundworms in sainsbury's beef mince... I'm getting legal advice as we speak."
• "The lighting's low wattage and it feels like it's about to close."
• "Petrol station is in such terrible state, that I'm shocked people are still using it."
• "If you go in to the gents toilet, it is absolutely smelling and it's that terrible that when you go to the urinals a very bad smell comes out of it."
• "Very untidy and not friendly outside carpark badly played out if you are coming out of petrol station you cannot see traffic coming out without pulling out and having a near miss."
• "None of the shelves seem that well stocked any more and half the freezer section was empty."
• "The shelves were understocked... named brands of deodorant not even stocked in the first place."

Product Availability

Pros:

• "Best vegan options, great deals, a good choice of international foods."
• "My favourite store in the area. Good availability of goods. Good offers and lovely warm and helpful staff."
• "Reasonably good selection of goods and prices not bad, although not the cheapest obviously."
• "Middle to higher prices does give you better to good quality products."
• "Huge and bright, well-stocked, with a decent clothing section and an Argos branch on site too."
• "Good selection of food, drinks, toiletries, tobacco."
• "Large store with plenty of choice."