Morrisons Reviews Summary

Store Layout and Cleanliness

Pros:

• "Counters and tables were nice and clean."
• "Parking is never a problem."
• "Always clean in store."
• "Store was clean, easy to park a car and was a nice visit."
• "All perfect. All clean. Happy staff."
• "The fresh produce all looked good with plenty of stock."
• "Shelves are plenty stocked, staff crack on and don't have attitude problems, and the store is generally kept well presented."

Cons:

• "It was dirty! I wanted to clean the shelves & sort the place out."
• "The store was disgusting, floors look like they have never been cleaned."
• "The most appalling public toilets I think I've ever come across."
• "The fridges are disgusting with filth, the fruit/veg isles are fit for the bin."
• "The shop is generally unclean with multiple wet floors with no signs, so dangerous as well and broken glass around too."
• "Baby changing toilet was vile rubbish everywhere looked like it hadn't seen a cleaner all day."
• "The floor needed a good sweep."

Customer Service

Pros:

• "The guy serving was very polite, as was guy on check out."
• "Staff on the deli counter really nice and friendly."
• "The ladies that was working were lovely and helpful."
• "Both young ladies monitoring the entrances were pleasant & helpful."
• "Staff were friendly though and were pleasant to talk to."
• "I've always found the staff are always very friendly and chatty and are very nice people 🙂🙂🙂🙂."
• "Service was quick & welcoming, efficient & friendly staff."

Cons:

• "Staff almost non-existent; I once had to ring customer from inside the store to get help!"
• "There's never enough staff, they all seem to look a bit lost and 'at sea' most likely due to poor leadership."
• "The person behind the counter could use some customer service training."
• "I thought the service was very poor the checkout girl was half asleep and not interested."
• "Worst customer service staff ever, this rude staff kept staring at me up and down."
• "Staff not very helpful and rude if ask for a price at help desk they tell you to queue up at till to get it."
• "The staff are very rude and unhelpful in most cases and the security staff are impolite, offensive and bad mannered."

Product Availability and Pricing

Pros:

• "It's always great value, nice and modern, never too crowded."
• "But at Morrisons I can pick up some things less expensive and just as good as the more expensive stores."
• "Great value for money!"
• "Good choice of food reasonably priced."
• "The products are priced well, the staff are friendly & helpful."
• "The choice is good and the prices are reasonable."
• "Pretty good range of food and items on sale at a reasonable price."

Cons:

• "The produce section is sparse in selection and worse in quality for what there is there."
• "Don't restock certain things as quickly as I'd like. Empty spaces."
• "It's OK, but expensive compared to either Lidl or Aldi who are either side of this store!"
• "Far far too much plastic packaging on fresh fruit and vegetables."
• "Simple things like bags of mixed peppers are rarely stocked, so you have to pay extra to buy individually."
• "Too many empty shelves."
• "Shelves empty for long periods of time, never stocks what other Morrisons stores do."