Address: Laceby Crossroads, Laceby, Grimsby DN37 7LG, United Kingdom
Phone: +441472276777
Rating: 4.6
based on 344 reviews.
Customer Service
Pros:
"Great experience with Mercedes Benz of Grimsby. Dealt with Stephen Prior which was an absolute pleasure."
"He guided me through the car selection process, providing valuable insights and answering all my questions patiently."
"The personal video he sent the day before was a wonderful touch."
"Excellent customer service. After having my car written off and not really wanting to buy a new car. Dan made the experience painless, seamless and enjoyable."
"The driver Stuart was brilliant! A friendly chap with excellent knowledge of the vehicle."
"James Allen who went above and beyond in sourcing the exact vehicle we wanted and in explaining every element of the purchase."
"Faye and Zeinab. Absolute top marks for proactive communication and dealing with any questions."
Cons:
"This is when the dealership did a u-turn in service quality. They sent various emails trying to tell me that I can’t return the car as it’s bought through the business or I just can’t return it."
"Very bad experience. I have enquired about two cars via one of their sales reps (Zeinab), unfortunately she has never responded despite of the reminders that I sent."
"Slight downside on arrival was lack of reception staff and even when we informed staff of why we were there, we were not kept up to date with what was happening."
"Not really like an MB dealer at all. Falling into the trap of having a good product, so making little effort."
"Very good customer service, everything looks nice at first glance. The problem is that their business manager who arranges the contracts is a typical financial fraudster who will take advantage of you."
"Having dealt with the sales executive Andrew Mullins I can genuinely say this is by far one of the worst dealerships if you are attempting to purchase a vehicle measuring from his standards."
"The only negative was the post-sales service where emails went unanswered and it seemed much more effort for him once we'd agreed a deal for the car."
Dealership Experience
Pros:
"Would recommend this dealership."
"Would always recommend these guys at Grimsby and will continue our Mercedes being serviced there."
"I would highly recommend Mercedes Grimsby even if you’re not local to the area!"
"Highly Recommended wouldn't hesitate to use this branch for future purchases."
"An attentive and professional service from start to finish."
"The team at Mercedes Grimsby including James who sold the car and Faye who administrated were efficient and helpful, securing the car I wanted."
"The whole process from ordering to receiving the new vehicle was completed in a week."
Cons:
"After waiting for several weeks they have messed up my plans and provided misleading information."
"Quite unprofessional and rude and will never be visiting this dealership again."
"Extremely bad experience, save your time and stay away from this dealer."
"For me Big scam, avoid this place as much as you can!!!"
"Worst dealership I have ever dealt with. They charge £30 for a courtesy car when I pay £900 for a service."
"The car mats also were not available on collection despite the order being placed last October."
"Loud noise coming from the front wheel, informed them nearly 2 month ago and heard nothing."
Vehicle Satisfaction
Pros:
"Even Stephen’s recommendation for a Fish n Chips place was also spot on."
"Delighted with new car."
"Brilliant service from start to finish."
"The vehicle was beautifully presented and all in all it made for a very pleasant transaction."
"Cannot recommend highly enough and hope your experience is as pleasant as mine."
"A big thumbs up especially to Luca, the Retail Manager who was most conscientious, friendly, timely and super professional."
"Very positive experience with had on purchase of a new C300e AMG premium plus."
Cons:
"I am charging the car for over an hour and 15 min every 2-3 days."
"Just I feel that I didn't get enough information in the beginning about accessories addition to the car."
"Upon receiving my 1 year old car in September, first of all I was disappointed that the car was driven down to me adding on extra milage, then to discover the number of faults."
"This is the first and last time I touch the Mercedes brand! I will be going back to Lexus which has superb functionality compared to this overpriced box of a car I have bought."
"The car is basically a glorified box with no real functionality."
"This car has been the worst prepared used car we have ever collected, especially being a mercedes dealership."
"I absolutely detest the car. I do not wish to keep it."