Frankie & Benny's Reviews Summary

Food Quality

Pros:

• "The meals portions were good and surly of great value for money."
• "Visited last week with a group of 10 pupils on the Autism spectrum. The staff could not have been more helpful and the food was delicious."
• "The food was good and served in time."
• "The food was served quick and was nice."
• "Absolutely gorgeous! So excited that the Chicken Parmigiana is on the menu, it was a huge portion and the chicken was cooked lovely so crispy!"
• "The food was great too highly recommend FnB for a quick food fix!"
• "Food was really nice, hot & tasty! 10/10."

Cons:

• "2 of the burgers we ordered were cold and one of the steaks not cooked properly."
• "Food wasn't to standard unfortunately, prices unreasonable for quality of food."
• "The service and staff were lovely but the only thing I can say about the food is, I've had better microwave meals."
• "The halloumi wrap - dry and just had loads of rocket on, the halloumi was non existent."
• "Food was below average very bland and no taste to it tasted like a ready made meal absolutely disgusting."
• "The fish and chips was not so great though as the batter was soggy and the fish was clearly not fresh."
• "The porridge was just milk with a few oats floating in it."

Service

Pros:

• "Good service, tasty food and clean comfortable establishment."
• "The wonderful Lucas was out waiter and he was brilliant."
• "Great restaurant atmosphere with attentive staff."
• "We had the pleasure of being served by Charlotte at Frankie and Benny's, and I must say her service was absolutely fabulous!"
• "Staff go above and beyond.. they honestly can't do enough."
• "Service was fantastic, we were a large family group and the lady serving us was phenomenal in getting our drinks and food out to us and kept checking to see if there was anything we needed."
• "Our server, Charlotte, was a credit to the restaurant, being friendly and helpful in any way she could be."

Cons:

• "Maybe some staff training is needed and good service will resume, I would have passed these comments on while there but no opportunity was given."
• "The waitresses are all stood around having a natter and never came back to check on how our food was."
• "We never saw any manager, I guess they were burying their head in the sand for not having a relief chef on speed-dial."
• "Witnessed the most appalling treatment of staff today at Frankie and Benny's."
• "The staff were miserable."
• "Staff acted like we were an inconvenience from arrival, waitress was rude, chewing gum and rolling her eyes."
• "Service was extremely slow."

Price

Pros:

• "Pre-booked table and food online to save 40% but when we got there they claimed to not provide this service despite me paying up front! It was eventually sorted but what a pain!"
• "Thankfully we had the 2 for 1 Meerkat meals which proved great value."
• "Prices are high, but I personally would recommend downloading their app and getting the rewards."
• "Meerkat food offers make a massive difference!"
• "We had a good voucher deal and the puddings were really worth the money."
• "Good value kids meals."
• "Good portion sizes for price."

Cons:

• "The only criticism that I would have, is the sky high prices, they are really over-priced."
• "Food and drinks is very expensive for what it is."
• "Only real downside to F&Bs is how insane the drinks prices are."
• "The price of the food was expensive in my opinion especially as the burger I had wasn't really anything special."
• "The food was 'ok' but ridiculously over priced."
• "It can work out very expensive."
• "Also the prices of food and drink are ridiculous will never attend again."

Ambience and Cleanliness

Pros:

• "The ambience is 5/5 … overall a very good place to be with family and otherwise…."
• "Lots of seating areas and lovely clean toilets."
• "Never witnessed an atmosphere like it."
• "Social distancing and cleanliness were best I've seen so far and every door has foot plates to open or close them."
• "Clean and friendly restaurant."
• "Cosy environment, lovely music."
• "Great atmosphere with appropriate music playing throughout the Restaurant."

Cons:

• "Partner went here for a meal with her friends and got stuck to the table chewing gum had been stuck under the table top absolutely vile."
• "The table was wonky, the bench was falling apart."
• "Busy slot but floor not clean under table plus table was sticky."
• "Whole place is looking tired and the themeing has gone by the wayside with things like the music."
• "On top of all this they weren't even playing Italian American music which killed the whole vibe of the restaurant."
• "The music is that loud everyone has to shout to speak."
• "I wasn't a fan at how loud they play the birthday song."