Roberto's Pizza House Reviews Summary

Food Quality

Pros:

• "What an amazing place, food was absolutely Spot on."
• "The food is fantastic, good value for money and of an exceptional standard."
• "Best homemade tiramasu"
• "The arrabbiata sauce was so nice we ordered a second dish"
• "The food was delicious and excellent value for money."
• "The food is always fantastic, freshly made and delicious."
• "both, had to be the best Italian food we have ever had"

Cons:

• "Very over priced and the pizza had no flavour and was bland."
• "The pizza had no flavour and was bland."
• "Mains below average."
• "Ordered a large pizza, it was tiny, hardly had any toppings."
• "Pizzas weren't worth the money."
• "The food was pretty average"
• "Calamari was very chewy/overcooked to the point we couldn't finish it"

Service

Pros:

• "Fantastic service from John, Avis and the chef Carmello."
• "Perfect atmosphere and I would highly recommend"
• "Staff are attentive and friendly."
• "The server had a wonderful knowledge of the menu."
• "The staff were so helpful they could not do enough for you."
• "Absolutely love the food at Robertos... Service is always top notch.. Very welcoming and nothing is too much trouble...."
• "Service was second to none."

Cons:

• "The staff weren't very attentive we had to keep calling them over each time we required a drink."
• "We had no apology for the wait and had to chase drinks."
• "Service was VERY SLOW! (total dining time of 3 hours) Service was very unprofessional even caught him swearing in italian loudly 'che cazzo'."
• "The service was extremely slow."
• "Very poor table service, long wait for food"
• "young girls serving hadn't got a clue"
• "Service was a bit sporadic, sometimes really friendly, sometimes a bit on the short side of cheeky."

Ambiance

Pros:

• "The atmosphere in this family restaurant was lovely"
• "A little piece of Italy in an otherwise poor city. Felt we were in an Italian trattoria, checked table cloths, lovely staff and wonderful food."
• "It was lovely, perfect atmosphere, well laid out, not too noisy, but enough to give an atmosphere."
• "The place inside is amazing you completely forgetting that you are in UK!"
• "It had a nice cozy and relaxed vibe."
• "Quiet and familiar but also very cheerful."
• "This is such a cosy and inviting Italian restaurant. Really wonderful Italian dishes."

Cons:

• "Shame about the location however, not impressed with dusties right over the road with having to walk up to the car park, felt a bit unsafe."
• "Maybe the menu has *too much* choice?"
• "The service was a bit underwhelming but the girl was on her own pretty much so understandable."
• "The menus were extremely huge, not very practical to read on the table."
• "Our group of 12 was crammed against a wall upstairs"
• "Some might feel it is cozy, I felt it was cramped."
• "The door into the downstairs dining room slams horribly and is very busy, which really did detract from the overall experience."

Accessibility

Pros:

• "From a personal perspective the fact that they were happy taking the reservation via Text Relay as I'm deaf was amazing."

Cons:

• "The rest rooms are up 2 flights of stairs so not ideal for the elderly, disabled or those with young children"
• "My only complaint is no disabled access or toilet."
• "We waited 10-15 mins then our table was ready we were told go upstairs and its on the left, not shown to our table."

Value

Pros:

• "Very good! Friendly, tasty and cheap in my opinion :D"
• "It’s an only 5 out of 5 best dining place in Hanley."
• "I was pleasantly surprised by the prices."
• "A lot better than an other Italian restaurant in town for half the price"
• "Prices were very reasonable for the amazing quality of food we received"
• "It was so reasonable for what we'd had"
• "Went to the Regent Theatre so went to Roberto's for pre theatre meal 2 courses £12.50 Good value."