Kwik Fit - Swindon - Great Western Way Reviews Summary

Customer Service

Pros:

• "The guy at reception was nice, polite and professional."
• "The staff were great and attended to me as soon as I arrived, on time."
• "Fantastic service from Steve at Kwik Fit - we stopped in because we couldn't remove the valve cap to inflate a tyre on the way to London and he sorted it quickly and efficiently and didn't charge."
• "Really helpful team. Prompt courteous service, despite the centre being exceptionally busy."
• "The manager looked after me too. Great all round experience."
• "Excellent service. Showed me all the problems with my brakes."
• "Fantastic customer service. I believe I dealt with the manager, Dean. He was really professional."

Cons:

• "Not good was the Manager. Not helpful at all and incredibly rude to the member of staff who had worked on my car."
• "This experience was extremely frustrating and disappointing as I felt misled about the necessary repairs for my car."
• "Worst customer service, left waiting at reception for extended periods."
• "Appallingly rude service."
• "Very dishonest Kwikfit Swindon."
• "Abysmal customer service in store."
• "Overall very poor customer service and time wasting."

Efficiency and Timeliness

Pros:

• "Job was completed within good time and was on my way."
• "I had an emergency and after contacting a few garages and not having any luck... I spoke with Ryan on the phone who managed to squeeze the car in the same afternoon."
• "The team turned my vehicle round really quickly to get me on the road."
• "They sorted the problem out immediately and I was on my ways within 15 mins."
• "Jordan/Mike - Was very helpful in tightening all my wheel nuts just before our long journey."
• "Great service from Dan. Partners car had a puncture about 1.5miles down the road. I took the wheel there and they swapped it with another tyre super quick."
• "Melkior was able to fit us in without an appointment, checked our tyre, identified the issue with the valve, replace it and fit the tyre back, all under 15 minutes."

Cons:

• "Absolute shambles, paid double for the service booked."
• "Couldn’t take any longer if you tried fit ! Stay Well Clear !!!!"
• "Friday, No call. Saturday, No call."
• "Although appointment booked at 10am didn't leave premises till nearly 1pm; they were busy but seemed that priority was not given to those who booked."
• "I will never go there, that’s for sure... It took 3 hours to do it !!"
• "Massively overbooked and very slow."
• "Waited for 1 and a half hours just to get two tires fitted."

Pricing and Transparency

Pros:

• "Price was fair, mechanics said front discs and pads needing changing and magiced up a figure of £355, I went to Euro car parts and bought everything I needed for £130 and paid £72 for fitting."
• "Price for tyre repair reasonable, but staff are really disorganised."
• "Very friendly and a very reasonable cost for the repair."
• "The location is convenient and the MOT price is the best around."
• "Tyre was repaired rather than replaced so very happy customer!"
• "Kwik-Fit replaced the tyres and realigned the wheels for a competitive price and the retest was free."
• "My car was due its first MOT and I needed it doing quickly. Kwik-Fit in Swindon had the earliest appointment and the price was well discounted from the standard fee."