Morrisons Reviews Summary

Online Shopping Experience

Pros:

• "The quality and presentation was impressive but what struck me most was the willingness of staff to help."
• "Staff pleasant and helpful."
• "Booked delivery slot to arrive between 17:00 and 16:00... 4:35 am order cancelled!!!!"

Cons:

• "DO T USE THERE ONLINE SHOPPING ….. IT A SCAM"
• "First time ordering online delivery and last, most items missing as they couldn't fit it in the van."
• "Since refurbishment and introduction of home deliveries, the pickers empty the shelves so quickly there is never stock left for shoppers."
• "Booked a delivery slot for a Wednesday night at 10pm. Stayed up until 1am, no calls, texts or emails."
• "3 attempted deliveries by this store. 1 was cancelled with no word from the store, the second was moved to the following night and then looks like cancelled with no word from the store."

Store Layout and Cleanliness

Pros:

• "The store is well set out."
• "It's fantastic. Very well stocked with an abundance of brands and own label products. Clean and tidy."
• "Well stocked large supermarket, what more can you say. Its clean and the staff are helpful, good sized car park."

Cons:

• "Cafe so understaffed it's a disgrace."
• "The shelves look messy."
• "Very expensive very few own label products not a great deal of choice in comparison to other supermarkets also a hell of a lot of empty shelves empty freezers."
• "Don't like new fridges as can't reach top shelves. Layouts awful in the whole store."
• "Just arrived at the café to have a meal, most of the tables are dirty full of plates etc..."
• "Continually finding empty shelves full of empty boxes from products."
• "The store is ok, but they didn't half mess it up when they put the new foyer out front."

Customer Service

Pros:

• "Always love Market Street. Good prices and friendly staff."
• "Stopped by here with my dad for two of their big breakfasts. Couldn't fault them and was served swiftly with a smile."
• "Very friendly staff, and most helpful, nothings to much trouble for them."
• "The staff on the checkout is friendly and polite enough."
• "Staff are friendly and helpful. and when I got to the checkout you had plenty of them open and manned with staff that seemed to be enjoying working in the store."
• "Floor staff are friendly and will always point you in the right direction."
• "Nice, friendly, helpful staff. Always fresh produce in Morrisons."

Cons:

• "Waited 20mins for 2 rounds of toast, always short of marmalade."
• "We took our twin grandsons for lunch to avail ourselves of your offer of kids eat free. I have never been so disgusted with the level or lack of service in an eating establishment as I was with your cafe."
• "Operator was rude and abrasive."
• "The lady that served me was very rude and unhelpful."
• "I have just visited Morrisons stood at bakers oven waiting to be served completely been ignored by staff."
• "Recently visited Morrisons on Laceby Bypass and went to the oven counter. After waiting several minutes and being seen and ignored by the staff I decided to not bother."
• "Really disappointed with this shop recently. I used to go every week but now rarely shop there because standards seem to have slipped."

Product Availability and Pricing

Pros:

• "Their fish is fresh and you can tell."
• "Great to find shelves stocked well. Current offers in wine are great value too."
• "Prices are competitive, especially for own range items."
• "Good selection and variety."
• "Large store with a good range of food, clothing and plants."

Cons:

• "Only downside is there is never any chicken breasts on a Monday evening which is frustrating."
• "Food poisoning from the rotisserie chicken. Left to breed bacteria in warming shelf."
• "We bought frozen food yesterday which when opened, had obviously been defrosted and then refrozen."
• "After waiting an age for our meal to come we were served pie that was hard in the middle and my wife and I both left half."
• "Things are more expensive semi skimmed long life, aldi 85p and lots of other things, fruit and veg buy 2 or 3 to get cheaper and through 1 in the bin because its gone off."
• "Constantly have things out of stock for weeks on end."
• "Mostly service is good... but they need to sort out the supplies and constant empty shelves."