Marks and Spencer Reviews Summary

Store Atmosphere

Pros:

• "A large branch that feels calm and welcoming."
• "It's a nice place overall, very big department!"
• "The Norwich location is truly amazing - what a department store should be."
• "Great shop with lots if space."
• "The whole place is alright and most workers there are friendly."
• "Lovely spacious M&S great offer on the meal deal and a wonderful festive selection based on the seasons."
• "Massive size for inner city, lacks parking but makes up for this with wealth of food and clothing."

Cons:

• "Visited yesterday when I should imagine the temperature within the store was illegal."
• "However the lighting in store is horrible and almost triggered a migraine."
• "Looked a bit like a jumble sale with lots of items on the floor."
• "As a newcomer to the city and the store, I felt it was like a maze."
• "The Norwich store has always been confusing in layout."
• "It is such a disorientating experience."
• "The changing rooms were like saunas, the toilets filthy in need of a deep clean the whole store is an utter disgrace."

Customer Service

Pros:

• "The staff at Mark's and Spencers are always very helpful."
• "I love this branch of M&S. Without exception, since moving to Norwich the staff have been consistently polite, helpful, friendly and efficient across the store."
• "Really Really Really EXCELLENT customer service as I dealt with 4 individuals in 4 different departments and none faltered."
• "What makes it special are the staff, who are well spoken and pleasantly mannered."
• "Staff always friendly and able to help."
• "The staff are super knowledgeable and nothing is too much trouble."
• "Staff are friendly and helpful."

Cons:

• "No signs to get out."
• "Hopeless stock advice."
• "Firstly I could not find staff on the floor."
• "Given the run around by staff as trying to find a particular item."
• "Absolutely appalled, the staff are very rude and stuck up."
• "M and S Norwich is not a place where they focus on the customer."
• "On returning today for what I thought would be a simple return, I was spoken down to by both the returns assistant and the Manager."

Product Quality

Pros:

• "Loved the high-quality food and groceries. M&S cooked or pre-cooked meals on the shelf is probably the best among UK supermarkets."
• "Did buy very nicely made top in sale at a very good price."
• "The fresh fruit and veg tastes amazing and always tastes top quality fresh and frozen food meals are really tasty."
• "Fantastic quality of products. Can't beat marks and Spencer foods."
• "The quality of the clothing and the food and sandwiches are the best and to crown it all, it has a pleasant and calm cafe."
• "Personally, I think they better than take away also great value on dine for two offer for £10."
• "Was good quality and prices were a lot cheaper than I expected."

Cons:

• "Very old fashioned clothes, people want fashion more than quality."
• "Menswear very limited selection of sale lines."
• "The range of Christmas goods is much less than before."
• "Still highly disappointed not to see that super broccoli Beneforte on the shelves."
• "Never buy fresh Ingredient from M&S because the price is extremely expensive!!"
• "I often find their clothes dated, old fashioned, overpriced and tacky."
• "Lots and lots of sale rails mostly of items with colours out of fashion."

Store Layout and Accessibility

Pros:

• "A large womens department on the first floor and a mens department and children's department on the second floor, 3rd floor is furniture and bedding."
• "Well laid out on the ground floor - which was the floor I visited - with plenty of staff available."
• "This store has good access with modern lifts to all floors."
• "Extended food hall."
• "Nice store layout with wide isles and eye-catching displays."
• "The big bonus at this store and my motivation to return there after the first time was the baby feeding facility."
• "Good, has everything in one place."

Cons:

• "Visited the store today in the hope of buying some essentials as I have done for years."
• "M&S becoming more of a food store than a clothes store."
• "The evening reductions are great. Much better than the M&S reductions of the outskirts."
• "They sell very affordable clothes depending on the time of the year."
• "Huge shop, only problem it is very difficult to find anything as it is made up of several shops joined together."
• "Large selection of clothing but at the moment a lack of good standard items like trousers - odd cuts and stripes down the sides on lots of them."
• "It's a big M&S and it's in Norwich, but I was really disappointed with stock levels."

Food and Dining Experience

Pros:

• "If you want some good quality food- you go here."
• "The Food Hall is Excellent."
• "They provide pre-prepared food at a reasonable price."
• "Food Hall review -- always a great selection of everyday and 'posh' food items."
• "Great for ready meals and meal deals."
• "Marks and Spencer Norwich have a wonderful food section. Plenty of fresh meals and some frozen foods.fresh bread daily."
• "M&S - they have fantastic food courts that are always well stocked with quality produce and teaming with customers."

Cons:

• "Went to the market place for lunch. Ordered a jacket potato with salad. The salad was quite nice but the jacket potato came without butter."
• "Service has gone way down."
• "Wanted a coffee and sandwich, cafe near food Hall only selling drinks and pastries."
• "Certainly not the M&S standards of old!! Based on my experience today if I could give a zero star review I would."
• "Sadly, not the best experience. We went to eat in the Cafe at lunchtime... it was the worst 'fish and chips' ever."
• "restaurant OK but the allday breakfast is poor."
• "Cafe on second floor only sold pre-prepared sandwiches. Coffee filled to brim and no saucer."