Morrisons Reviews Summary

Shop Layout and Accessibility

Pros:

• "Pleasant shop. Well organised. Easy check out."
• "The shop part is well laid out and things are easy to find."
• "One of better laid out supermarkets I've been in to be honest, always clean a well stocked."
• "Really Great Place, Nicely Layed out & Clearly Display."
• "Very clean store. Everything is well signed so not too much hunting around."
• "There are nice wide aisles which makes it easier to get around other shoppers."

Cons:

• "New external alterations to the shop front actually make it frustratingly more difficult to access the store, trollies are also further away, interior alterations have made aisles narrower, altogether a more stressful and frustrating shopping experience."
• "The carpark has also been changed, however it really is not clear to drivers how to enter the carpark!! Big fail there."
• "A pity access to car parking crosses access for pedestrians to the entrance."
• "Access via footpath from Tower Road, whether walking, cycle or disabled scooter can be a bit hazardous."

Staff and Customer Service

Pros:

• "Friendly staff more than willing to help if needed."
• "Good clean shop with very helpful staff who are always cheery and friendly."
• "Staff were more than helpful with locating an item for me."
• "All The Staff Were Really Friendly & Professional - Nothing Was Too Much Trouble."
• "The staff are so helpful."
• "The staff work really hard and are polite."
• "The staff are friendly and helpful."

Cons:

• "Staff terrible long queues and poor customer service just left in the end."
• "None of the staff were friendly or even showed they wanted to be at work."
• "Complained to the stuff but they did not seem bothered."
• "The rude lady, who would not get off her chair told us they don’t do create their own."
• "Staff very rude this evening."
• "I was approached by a not too friendly member of staff there, who took it upon herself to ask me never to return to that store."
• "Staff had attitudes."

Food Quality and Selection

Pros:

• "Everything is fresh."
• "The bread section is superb with fresh products being made throughout the day."
• "It has a very good selection of food, wines etc."
• "They have a wonderful selection of fresh produce."
• "Always plenty to choose from at various prices and usually some on offer."
• "Typical well run large supermarket with a wide choice of quality produce."
• "Always like Morrisons. The outdoor cafe, although cold, serves delicious food well cooked."

Cons:

• "The fresh meat counter was a bit bare too."
• "Over priced for the quality of food."
• "Disappointed to learn today that mashed potato is pre mixed and pre packaged and just for heating up on site ... Its also not even real potato either .... Its very definitely powered mix variety and even tastes powdery ...."
• "Literally the worst breakfast I've ever attempted to put in my mouth."
• "Worst breakfast I have had from Morrison’s ever!"
• "The steak bites we brought in our shop were as thin as lino!"
• "Shelves for fresh fruit & veg almost empty."

Cleanliness and Maintenance

Pros:

• "Cafe is clean and easy to access."
• "Cafe was clean and tidy."
• "Has very good toilet facilities and a cafe."
• "Always clean and tidy."
• "Toilets are clean."

Cons:

• "Sat down at available table which felt sticky, moved to another which wasn't much better, gave it a wipe down with a napkin and it was disgusting, took a photo of the color it turned."
• "Tables and seats were filthy too."
• "The tables/chairs had not been wiped and the floor was littered with rubbish."
• "The cafe is so dusty."
• "There were dirty plates, cups and cutlery on 90% of the tables."
• "Cafe was dirty, floor filthy, dirty tables and crockery and cutlery."
• "Most of the toilets were broke."

Facilities and Services

Pros:

• "Decent sized carpark with a fuel station situated at the entrance."
• "Excellent food in the cafè."
• "Morrison's South Lowestoft has the best of everything but heads above the rest in all the stores I've used is their butchers...quality meat prepared by professional, helpful, friendly staff!"
• "Paid at self service, not normally my favourite option, but quick + easy."
• "There are plenty of disabled and mother and toddler parking spaces outside."
• "The entrance is wheelchair accessible."
• "The cafe is really pleasant, clean and the food is good and so is the service."

Cons:

• "Customers not adhering to social distancing."
• "Limited staff on tills so big queues on checkout."
• "Went in there around 8pm. Only one till open with people queuing."
• "As usual cafe hasn't got enough staff."
• "The cafe in this location was very poor."
• "One urinal in gents toilet still out of action."
• "Most of the toilets were broke including all the men’s."