Address: 3 Mile End, Bath, BA1 6PT, United Kingdom
Phone: +441225333868
Rating: 4.5
based on 166 reviews.
Customer Service
Pros:
"Their assistance was professional, friendly and thoughtful."
"They are unfailingly helpful, courteous and superbly efficient."
"Really helpful staff, helped me when they noticed my alloy was cracked."
"Brilliant service. I rang up and was told to come down as they had space to see me immediately."
"Fantastic service. It was an emergency so I wasn't booked in, but my car was dealt with promptly."
"Paul and his crew went above and beyond to get us back on the road in no time flat!"
"Extremely impressed with this very genuine and honest garage."
Cons:
"Guy I dealt with was quite surly and unfriendly."
"Sadly overall poor judgement and no real common sense, and certainly no sympathy for an old car 25 years old."
"if you need the services of kwik fit bath you will have to visit them in person or use the website because the staff are incapable of answering the phone i have been trying to get hold of them over two days now for a motability customer"
"The bloke we saw stated to me 'I haven't got the time to repair it for you, but will reset the alarm which kept going off and you will be fine, just put air in the tire'."
"terrible service, and staffed by ignorant fools with no ideas about the very simple basic's of customer service."
"The fruit cake seated in reception ignored me both on the initial visit and on collection until I stood right over his desk."
"The attitude of the staff, the way they have absolutely no human understanding at all, communication is atrocious."
Efficiency and Timeliness
Pros:
"Dealt with Nathan and Jamie this morning to assess and renew 4 tyres. Nothing was too much trouble, sorted within the hour."
"Quick fit in Bath were clearly busy when I arrived with my puncture on a Sunday morning but booked me in and several other customers who turned up with car trouble that Sunday!"
"I was lucky that the client who was due at 430pm was a no-show - and they were able to replace the tyre for me while I waited."
"Despite it being late in the day and the garage being full, they managed to squeeze my car in and fix the issue there and then."
"All done and dusted within 20 minutes at a very fair price and with friendliness and efficiency."
"I was all done and gone within 15 mins, which was absolutely super."
"Efficient and helpful service and I was on the road again in 20 minutes all thanks to great service from Nathan Vines."
Cons:
"You can't get quicker than a quick fit fitter was the advert. I don't think so sadly we were told on the Thursday to come back on the Saturday."
"Called for a tyre change Friday for same day. However was extremely reluctant to accept as on the phone the manger James told me the tyre fitter finished at 1700hrs despite they were open till 1800hrs."
"I dropped the car off at 8.30 and was told by FC to collect within an hour. Returned at 9.45 and did not leave until 10.15."
"I was surprised to be told when I dropped my car off at your Bath branch that I was far too ealy for my 1400 MoT - they want you to arrive within 60 minutes of your appointment."
"It was so painfully slow, other customers were turning up also needing help and we're just being turned away."
"Outrageous service, avoid. Kwik fit refused to fit my tire because the workers wanted to go home early."
"Called for a tyre change Friday for same day. However was extremely reluctant to accept as on the phone the manger James told me the tyre fitter finished at 1700hrs despite they were open till 1800hrs."
Value and Pricing
Pros:
"Nathan was able to give me great price on a pair of front tyres and tracking, for fitting immediately."
"They are competitive on price if you book online."
"£25 they fixed the puncture."
"Absolute legends. Managed to rescue my battered old Golf from the jaws of death and get it roadworthy again for £150."
"Good value wheel alignment service with additional adjustments for 2 years included in the price."
"Eventually got it done by my local Hi-Q centre, for over HALF the price Kwik-Fit wanted and it only took half a day to order the part in."
"The price for the tyre online was also very competitive."
Cons:
"They billed her 40 quid for a new tyre and 45 quid for front tyre alignment!!!! Blatant rip off."
"I thought it was expensive (£650)but convenient for me and reliable."
"Now I have to find somewhere to get the correct tyre changed and wheel alignment done which means I have to leave work early again losing money out of my pocket even further to get work done that should of been done the first time correctly."
"The fitter came in and tried to charge me £60 something quid for the extra."
"Checked at my local car spares shop and I could have bought an 'easily obtained' replacement for £65!"
"AFTER, I had dropped my car off, had the battery fitted and collected the car later in the day, I was told I needed a different battery and that it would be £30 more than I was quoted!"
"Quoted for work that didn't need doing, as independently verified at two other garages."
Facility Cleanliness
Pros:
"Brilliant service. I rang up and was told to come down as they had space to see me immediately."
Cons:
"The only thing that lets the centre down is the customer toilets, walls, floor, sink etc are very grubby."