Belvoir Southampton Reviews Summary

Professionalism

Pros:

• "I have dealt with many letting agents and estate agents in the past 15 years for personal and business reasons and I have found Loretto, Brian and Belvoir to by far the most professional and knowledgeable agents that I have come across."
• "For the last 4 years my house in Southampton has been rented out through Belvoir Letting Agency headed up by the extremely professional and personable Brian Linehan."
• "Brian is incredibly knowledgable when it comes to purchasing, selling and letting in the Hampshire area - specifically in Southampton."
• "His support has been invaluable. I'd recommend anyone to him and the team. Very friendly, knowledgeable with lots of experience."
• "Everyone in the team was very professional and responsive to all my queries."
• "I've worked as a contractor for Belvoir for some time now and have always found them very professional."
• "I have had many dealings with Brian over recent years and he has always been extremely professional."

Cons:

• "During the exit process we were continually told wrong and illegal information regarding the inventory (what they wanted to charge us for) and the deposit deductions."
• "Several serious mistakes have been made due to lack of communication, resulting in loss of income for me."
• "Either they never turned up or never answered the calls and messages."
• "We have had a nightmarish experience so far hunting for a flat from the UK... Another letdown for us."
• "This was an incredibly stressful time for us... therefore we would not recommend Belvoir to tenants or landlords."
• "Initially good but became more and more incompetent at managing the property."
• "Awful company. Arranged a viewing of an apartment through them and told them we were interested, they told us to wait 3 days before contacting them with an offer, so we did. We were then told after the 3 days that the property was already off the market."

Customer Service

Pros:

• "The team is very efficient and cooperative and understands the need of the tenants superbly."
• "The staff was friendly, courteous and professional."
• "I receive a truly personal service from Brian and Loretto. They keep me fully informed whilst providing me with sound professional advice, all with a smile!"
• "They response very promptly to any issues/enquiries and always sort out any problems efficiently."
• "Leah and Carys were both brilliant. They were very responsive to any queries we had about renting."
• "They are very professional and responsive!"
• "A very warm, friendly and thoroughly professional service provided by Brian, Loretto and the staff at Belvoir Southampton."

Cons:

• "We were given a 'ballpark' quote to cover the costs they wanted to deduct from the deposit - no break down, instead we were told 'that should cover it'."
• "Finally, two days later they answered his call only to tell us that the flat had already been rented by someone else."
• "Such a waste of time....unprofessional service..."
• "Tried to view an apartment for sale by this agent, never got chance to view."
• "Either they never turned up or never answered the calls and messages."
• "We have had a nightmarish experience so far hunting for a flat from the UK... Another letdown for us."
• "This was an incredibly stressful time for us... therefore we would not recommend Belvoir to tenants or landlords."

Value & Efficiency

Pros:

• "Going for the full service is definitely worth while as I can now relax and let them do all the work for me!"
• "They also have a great partner, Just Move In, which help us reduce the stress in move-in."
• "They take such good care of the flat and tenants!"
• "Within a couple of days of purchasing the property Belvoir had found us a Tennant."
• "Never any fees when renewing tenancy agreement (unlike a LOT of other letting agents), and rent barely increased over the four years I was there."
• "They are always quick to respond to queries, proactive at finding tenants and the property inspections are extremely thorough."
• "They offer professional, friendly advice and service throughout the entire process."

Cons:

• "For the last few years the tenant and I have had to communicate directly which rather negates the reason for having an agent to manage the property."
• "Higher % charge for letting services."
• "Several serious mistakes have been made due to lack of communication, resulting in loss of income for me."
• "We were given a 'ballpark' quote to cover the costs they wanted to deduct from the deposit - no break down, instead we were told 'that should cover it'."
• "Finally, two days later they answered his call only to tell us that the flat had already been rented by someone else."
• "Tried to view an apartment for sale by this agent, never got chance to view."
• "This was an incredibly stressful time for us... therefore we would not recommend Belvoir to tenants or landlords."