Apple Braehead Reviews Summary

Customer Service

Pros:

• "After explaining the problem he was so kind and helpful and after a short time he was able to resolve the problem."
• "Everybody is so busy in this shop. Not only do assistants sell but they also give advice and guidance when you need to know the basics."
• "Staff were really friendly, explained everything that they were doing, didn't make me or my mum feel silly, even after we asked for help with simple things!"
• "Visited the shop for an iPhone repair and the service was very good. Attentive staff and didn't have to wait too long for my issue to be resolved."
• "Gregor was really helpful when my parents brought my iPhone in to be fixed. Apple - Please give this guy a reward."
• "Impressive, can’t fault Apple at all, … helpful staff, (and there’s a lot of them) I was diagnosed, and sorted within 20 minutes …. New iPad Pro."
• "Scott was very patient with us and made our trip to the store a positive experience."

Cons:

• "Broken screen on my iPad and all I was told was 'Apple does not fix these'."
• "Liars. After your one year warranty you may as well not be a human, never mind a customer."
• "Despite being in to buy a phone - an expensive thing with Apple - I didn't feel welcomed or made to feel valued."
• "If only the staff in the store worked as fast as their products.. Sat and watched as at least 4 or 5 staff members looked at me and continued talking to colleagues."
• "Poor service had to come back in one hour could not and we’re not interested in a price comparison your man who served us stuck to his script like a robot."
• "I'm an Android and Microsoft person, i.e. an adult. However, one of my offspring wanted an Apple watch for Christmas, so in I went. What a crazy shop, place empty but I still had to book an appointment??"
• "First time ever dealing with company, always purchased through a 3rd party such as mobile phone network provider - I was in misbelief at how poor the customer experience was at the Apple store."

Technical Support

Pros:

• "They tried but they couldn't fix my iPhone 5. I never had a problem with it until I updated to the latest software."
• "I wanted a specific iMac configuration, which wasn’t in stock, but they offered to configure the RAM of another for me."
• "Alex from Braehead store who looked after us was very helpful and patient.....we did not realise till he told us that under consumer law we were entitled to new i.pad."
• "Like to thank Arwen from the Apple genius’s as I was there this afternoon with a MBP that wouldn’t boot up or upgrade from Catalina MacOs with his help he showed me the steps and how to carry out the restore very helpful."
• "Was in the shop literally for no more than 5 minutes and the problem was solved! Genius bar run by fabulous staff so willing to help."
• "Fantastic assistance from the staff. Took a long time to get seen to, including multiple visits, but eventually got my laptop fixed and found and repaired issues I didn't even know I had."
• "Just completed a workshop session at Apple Braehead. Was Draw with IPad session. Had Megan, she is enthusiastic, full of passion, knowledge as well brilliant as tailoring her approach to your needs."

Cons:

• "Apple made an appointment for me to go in store for a battery replacement. The store stated they will not do carry out a battery replacement."
• "worst class quality service i have received from this awful store."
• "Store very busy and could do with having more staff, I was advised that would have to wait approx between 60 90 mins to be able to see a member of sales staff."
• "The iPhone will not boot on and will go as far as the apple logo on the white screen when a restore is attempted."
• "Open store with lots of apple products obviously and a tech guru bar. There can be considerable waiting times for technical support."
• "Bad Customer service ..nobody listens to the problem."
• "Wasted over an hour when they didn't have the stock to replace the I pad."

Shopping Experience

Pros:

• "I am also thoroughly enjoying my new toy 😊"
• "Really nice store and plenty staff to help!"
• "Great store. Highly knowledgeable staff and very nice to serve you. Will suggest best product for your needs and will not automatically try to fob you off with the most expensive option, unlike other retailers."
• "Very knowledgeable and friendly staff with good covid 19 hygiene procedures."
• "The customer service at this store is unbelievably good."
• "Very good store to get to if you are wanting an Apple Store away from city centre traffic."
• "Excellent support, very helpful and very friendly."

Cons:

• "Not only will I take sure that I never shop in that store but I will also make sure that I never buy an apple product again."
• "With all the press regarding struggling businesses this must be the first time I have been turned away from purchasing goods at a store."
• "The lack of customer service displayed here the other night is exactly why I prefer to shop online!!! Ignored for ages."
• "Calling it a 'genius bar' is misleading and a complete exaggeration of what happens there!"
• "I am now an ex Apple product user and won't ever be returning to there products because if that's the service the offer to their customer then they can ram it."
• "Possibly the worst service I have ever received, and having multiple Apple products, when you do need service and support you are treated like I was, as we tell you when, where and if you don't like it, lump it attitude."
• "No stars - terrible customer service policies. bought a brand new iphone 13 from apple webstore (15th) as Christmas gift... contacted apple via customer support... then apparently I am outside the cooling of period of 14days."