Big Fun Reviews Summary

Facilities and Space

Pros:

• "Fantastic spot to engage kids!"
• "It’s a huge space kids will literally get tired running all around!"
• "Very safely installed play area and being maintained very well!"
• "It’s great for kids and as soft play areas go it’s probably the largest in the area with the best slides."
• "Good value entrance price for 1.5hours of play."
• "The children have all come out exhausted from running around the entire time."
• "The place is massive and the children loved it."

Cons:

• "It hasn’t been spruced up in that time- consequently it’s looking a bit tired and dated."
• "It was smelly and dirty."
• "There should be no reason for food to be on the floor at that point."
• "It just needs a good clean!"

Staff and Service

Pros:

• "The presence of friendly staff added to the overall positive experience."
• "The young staff behind the counters and clearing tables work really hard."
• "The lady with the tattooed arm who let us in was helpful and cheerful."
• "The young lady at the reception was so helpful and friendly."
• "The staff were quick to respond in a polite and professional manner, thank you."

Cons:

• "The lady with the dark black hair is grumpy and doesn’t look like she’s having any fun."
• "The manager was incredibly grumpy."
• "The manager was stood chatting to another lady at the front desk for a significant amount of time while customers stood waiting to be seen to."

Food and Beverage

Pros:

• "The food was really nice, quite decent priced as well compared to most places."

Cons:

• "The food choices are disappointing and encourage an unhealthy diet."
• "There was no fresh fruit or nuts available and everything was sugary, fast food style food!"
• "The food choice is poor, the only healthy thing sold is water."

Accessibility and Safety

Pros:

• "It felt very safe as everyone had their temperature taken on the way in, hand sanitiser was easily accessible, and everyone wore masks."

Cons:

• "Big fun disabled toilet has no red cord nor does it look like they've ever had one up, if I fell no one would hear me due to its location and the reception being at the other side of the building."

Value and Pricing

Pros:

• "Also good value entrance price for 1.5hours of play."
• "Always a winner with the little one, reasonably priced and lots for them to tire themselves out on!"

Cons:

• "It's a little too expensive tbh. Adult's getting charged is too much, maybe a £1."
• "Gutted about their refund policy."

Overall Experience

Pros:

• "We booked a private-hire for our son's birthday and the experience was great."
• "Always pleased here. My boy absolutely loves it."
• "Great place for children's birthday parties and not only."

Cons:

• "It was so busy we had to wait for 15mins for a table. In my opinion it was well over capacity and dangerous."
• "It needs to be looked at for numbers, not just for takings."