"Harry was AMAZING at working hard to find us our dream flat, super responsive and reassuring for us as first time buyers."
"Charlotte Birdsall from Foxtons Shoreditch. Proactive, helpful and genuine."
"Klaudia at Foxtons in Shoreditch was warm and so incredibly efficient."
"Really great experience with Shanice. Had to find a flat to rent short notice and within 1 day, had 2 viewings."
"Oliver is excellent, and have no reservation in recommending him. He is professional, always on hand to answer any questions."
"I 100% recommend Foxtons and Azad to anyone who wants to find their perfect property in London."
"Charlotte from the Shoreditch branch, Ashley from the Notting Hill branch and Florence from the Camden branch, stood out as being very helpful and good at their job."
Cons:
"Looking back (it's been 6 months now), as soon as we paid the first check for our apartment, we stopped getting responses to our emails, we were treated badly."
"Totally unprofessional, felt like I was being told what to do, I wasn’t being listened to."
"Signing the contract went smooth, but it went downhill from there."
"I wasn’t being listened to and the casual total disregard for the property I desperately wanted to see ‘had two offers on it anyway’ was so dismissive."
"One of the most unresponsive and uncaring agencies out there. Post renting through them none of my email queries were responded anymore."
"The lease management department at this Foxton's branch is unfortunately not competent."
"Foxtons is not replying to a single one of them since 5 weeks."
Customer Experience
Pros:
"We had such a smooth experience - thank you!"
"Billy: began working with Billy after submitting my offer. Been a great resource through the finalisation process."
"We would like to thank Austin Walker for his time and all his effort."
"I want to say a huge thank you to my Foxtons team (Oliver Mint and Marco Cardin) in the Shoreditch office for both finding me a buyer for my property in E1 and for bringing the sale to fruition."
"Our agent Alex Green keeps in regular contact shows she is looking for a property to fit our requirements."
"Honestly it was a great experience, many thanks to Shanice and the agency!"
"Great experience with Joseph Lindsay, from first visit to moving in to my new flat. He's been extremely helpful, swift in answering all queries."
Cons:
"During the tenancy, fortunately, I did not have to deal with them, only to be reminded at the end of the tenancy how much the agency does not care about customers, finding £200 withdrawn from my deposit without notice."
"Terrible experience. In the process of renting an apartment I was harassed with calls at work from the agent to settle up the payment."
"Stay away from Gavie first time buyers. You’ll feel bullied, unheard and disrespected."
"Before signing the lease, we requested certain furniture items be replaced. Not only were all our requests ignored, we had to deal with a rude team over 2 weeks."
"I still have unresolved issues in my apartment - for example, the air conditioning hasn't worked all summer."
"After I vacated the property they didn't check for 10 days to claim that the property was not clean."
"To make matters worse, when I finally went to their office to collect the keys, I had to wait for 20 minutes at the reception as she had not informed them about the key collection."
Professionalism
Pros:
"Bought my first property through Foxtons. Azad was more than amazing, he went above and beyond at every step."
"Rauf Mustapha was very helpful in helping me find a place that matched my needs."
"I worked with Shanice, who was incredibly helpful and went the extra mile to help me find a place that worked for me."
"Klaudia must of having an exceptional day; her enthusiasm, professionalism and undoubtedly energy during the viewing made me actually speechless…"
"The guy never lost his cool, he was accommodating and patient throughout and always with a smile on his face."
"It’s my first time dealing with bidding/negotiations etc and found them to be super professional and helpful in these."
"Charlotte was absolutely fantastic. She was incredibly diligent in her property search with a real focus on my preferences."
Cons:
"They come across like a reputable firm, but in reality just operate like a dodgy mom-and-pop shop."
"I'd rather sleep under a bridge than having to deal with these salesmen again."
"When I got the apartment it was not clean and went to complain at which point it was made clear to me from the manager that 'I am not paying a lot of money for London'."
"Asked to see a property, an hour before the viewing it was cancelled by Gavie."
"I had a very disappointing experience with Leazan from the property management."
"It's been over 3 weeks since we moved in, and the flat is yet to undergo actual professional cleaning, not the joke of a cleaning that was done here."
"11 days after. I called them to ask about the deposit, and they claimed they had never received our emails showing the agreement between us and the landlord."