Foxtons Streatham Estate Agents Reviews Summary

Agent Performance

Pros:

• "Jeya was professional and polite and friendly."
• "Stephanie from Steatham office was absolutely amazing. Took care of the letting from start to finish and always updated in a timely and professional matter."
• "He was good at communicating every step of the way and moved our purchase on with great pace."
• "Matthew voller was very patient throughout the process."
• "Andrew A. He’s being professional as well as friendly showing me different properties."
• "Aaron was really on it - responsive, helpful with advice."
• "Ronke provided clear and honest communication. She kept us informed every step of the way, promptly addressing our questions and concerns."

Cons:

• "They are expensive, insist on all their fees being paid before you get a penny, are useless at communicating unless they can't money, don't return calls and don't take complaints seriously."
• "It is a scam. All very nice at the beginning of the contract, then completely unhelpful during the contract."
• "After many hesitations, I put my flat on the market with Foxtons. They’re very good at harassing you on the phone to get your property, but for the past 4 weeks, I’ve been unable to get in touch with them."
• "Rented from foxtons in streatham for 2 years contract as per their request, just the 2nd month, the mice starts to play around."
• "Sheer unprofessionalism, misleading listings, and a complete lack of humanity."
• "Horrible organisation. I booked a viewing telling them it was the only flat I wanted to see and not to suggest any other."
• "Put my house up for rental. Positive: very good at getting viewings. Negative: absolutely rubbish at communication."

Customer Service

Pros:

• "Totally worth the commission!"
• "The most incredible service from Cynthia Mavila..at Streatham office."
• "Bryan has been nothing but on it, whilst understanding my purchasing needs."
• "I would happily recommend Foxtons and Amy to anyone looking to rent/buy in Stretham."
• "I enjoy 100% occupancy, my tenants are charming and rent has seldom been late."
• "Thomas Howe and Zaid Suleman were exemplary."
• "I found Andrew Agyara incredibly friendly, helpful and informative, and he was extremely dedicated to helping me find the right property."

Cons:

• "They take 2+ weeks MINIMUM to reply to essential queries in spite of hefty monthly management charges."
• "The most frustrating part of this entire ordeal was the lack of communication from Foxtons."
• "Poor communication and no accountability for his actions."
• "They charge a very high fee and they’re not better than any other estate agent."
• "If you want the lowest levels of customer service, wish to be mislead and ignored, then look no further than Foxtons, Streatham."
• "The fact that they failed to address such a significant issue and failed to communicate effectively is concerning and suggests that they may not prioritize the needs of their clients."
• "It's been an absolute nightmare from beginning to end dealing with them. You constantly have to chase for updates, it takes day to get any decision approved, or any responses to your queries."

Property Management

Pros:

• "Amazing experience at Foxton's Streatham, Shout out to Nailah Cave, who was so patient and kind during such a stressful time!"
• "Tom Pallas came to our house he was very charming and confident and assured us the best price / value for our home."
• "Amy Wiggins helped us purchase our first house on Fernwood Avenue and couldn't have been more helpful."
• "We have been extremely pleased with our whole experience dealing with Sebastian and George who assisted with our first viewing through to completion in a very capable manner."
• "Streatham Foxtons were great in listening to exactly what I wanted and literally the first place they showed me ticked every box."
• "Jeya made the whole process incredibly quick and easy."
• "Adam Stewart did a great job in helping me to find my first property."

Cons:

• "Made an offer on a 1 bed flat on Streatham High Road with Ermal. I am still waiting for a response."
• "Foxtons cut this part of his report when they communicate with us and claimed the visit sorted out the issue of the mice, more mice kept showing up around the house from the kitchen which we provided videos to foxton."
• "An absolute disgrace. Turned up to a house we are paying 2600 a month for, that had no professional clean, mouldy food everywhere, infested with flies."
• "Decided to sell our home and contacted local estate agents including Foxtons in Streatham the employee who i spoke to was called Thomas... he called me an idiot and then put the phone down!"
• "The most shocking thing was when we signed our tenancy, he shortly after requested we sign a new one as he spelt the landlord’s name wrong."
• "Then as soon as the contract finished and we had to deal with the deposit, no one replies to emails, everyone stops answering."
• "I was left without a working toilet in the flat for weeks and only when I threatened legal action I was given alternative accommodation."