Leaders Letting & Estate Agents Forest Hill Reviews Summary

Customer Service

Pros:

• "Both Selwyn and Michael were on hand at every point I needed assistance or had a query."
• "Since moving in, again they've always been there to answer questions when needed and are always pleasant to deal with."
• "Selwyn from Forest Hill branch, and I found him professional, helpful and responsive."
• "They were efficient and always quick to respond but always with the friendliest of manner."
• "I got responses from questions instantly, regardless of the time."
• "Amie, who always responds quickly and gets things sorted out."
• "Selwyn was an absolute pleasure to deal with from the very first email right up to collecting our keys to our new home."

Cons:

• "Not much proactivity shown in solving emerging issues with our flat. Poor communication: our emails being ignored for days, us having to chase queries up by email, or by calling over a number of months about overdue reimbursement."
• "However, the property management service has been very disappointing."
• "Booked viewing very quickly and pleasant people to deal with but very frustrating to take time away from work and spend money to attend a viewing when the landlords family friends are viewing the property after."
• "And there's been little to no action taken about serious health and safety issues within the property despite regularly chasing or trying to get an update."

Professionalism

Pros:

• "From viewing to moving in less than a month - Leaders were incredibly helpful and genuinely cared about our experience."
• "Selwyn really worked hard to find a tenant who would be a good match."
• "The team was efficient and very professional and wasted no time in finding the perfect tenants/lodgers for my home."
• "Selwyn in particular was brilliant, he made sure the whole process was as easy as it could be and went as smoothly as possible."
• "From start to finish it has made something that can be quite stressful, quick, easy, and enjoyable."
• "Leaders have given us an absolutely brilliant letting experience."
• "The team members were extremely helpful, responsive and very generous with their time."

Cons:

• "It then took a little while from our offer being accepted to getting the contract in hand."

Responsiveness

Pros:

• "Selwyn responded to our interest in a flat very promptly and has been fantastic all the way through."
• "Both Jenny and Selwyn have gone above and beyond to ensure our happiness."
• "I’d like to thank Selwyn for helping me with finding a rent, in a very short time."
• "We had a fantastic experience with Selwyn Pacheco from Leaders! Finding our first home to rent together was a breeze."
• "Our experience with Leaders has been great and they've been very helpful."
• "Both Mohammed and Selwyn were incredibly polite, reliable and supportive in the build up and process of renting a property."
• "He helped me sort out my bills, broadband and was even able to give some advice on contents insurance."

Cons:

• No specific cons related to responsiveness were mentioned in the reviews.

Efficiency

Pros:

• "They acted quickly & competitively & Selwyn really worked hard to find a tenant who would be a good match."
• "Having searched for a suitable 3-bedroom house for 3-4 months with no success, we inquired about a property recently on the letting market in South East London with Leaders, fortunate enough to speak to Selwyn Pacheco."
• "We had a brilliant experience working with Leaders Forest Hill when selling our flat."
• "Our property went on the market on Wednesday, we had five viewings on Saturday morning, and it was let that same day."
• "Selwyn was extremely helpful and ensured the process was quick and hassle-free."
• "I had very tight moving dates, Selwyn was a super star and made sure the process was smooth and quick!"
• "Excellent customer experience from start to finish. Selwyn and James were very proactive in finding a tenant for my property with brilliant communication throughout."

Cons:

• "Should only schedule if there is a fair chance on securing a property."