Address: Head Office, 6 South St, Isleworth TW7 7BG, United Kingdom
Phone: +442085684433
Rating: 4.8
based on 285 reviews.
Customer Service
Pros:
"Everyone from this office was so nice and helpful."
"Justin and his team have provided top class service."
"Her constant reassurance and support really gave us peace of mind."
"Very little issues, if there are any they are resolved very quickly and easily by their very helpful team."
"Constant, friendly communication keeping us updated at every opportunity."
"Great communication."
"Always very responsive, helpful and proactive!"
Cons:
"Only negative thing I'd say is that the proactive communication from them could be improved to keep us in the loop, as we had to chase a bit."
"She was very rude and non-professional."
"I had difficulty shifting adding to my stress, when I asked one of the agents to help me out in inventory stuff, she sarcastically declined."
"Avoid at all costs if you do not want to get charged ridiculous deductions when you leave."
"You will also get ignored when you question the deductions."
"Lack of communication, extortionate non-refundable holding fee once agent reassured me that everything was in place."
"I was once served by an employee who managed our property... and she was very stubborn and rude."
Professionalism
Pros:
"Being local and family-run makes Oakhill much more approachable than a big firm."
"No shortcuts or fine prints, everything done within rules and regs."
"Oakhill Estate Agents are extremely professional agents in guiding, supporting, helping their clients in Selling and Buying properties."
"Very good and professional service offered by the Team at Oakhill."
"Very professional and very fast in replying to my questions."
"A very professional staff, very good and orderly agency in everything."
"They are very professional."
Cons:
"They overpriced the property, sent people to view it who were actually looking for different types of property in different locations, and made little effort to sell our house."
"Extremely disappointed in the service provided by Oakhill."
"Having experience with several estate agents, Oakhill was very disappointing."
"I am absolutely appalled by the criminal behaviour of this agency when trying to exit my lease."
"Challenge everything, these charlatans need to be held accountable for their despicable actions on vulnerable tenants."
"If you want to buy a property or rent, stay away from Oakhill estate agents, that's if you want to deal with honest people, because you won't find them in here."
"They would lie to you and tell all you want to hear just to sell to you."
Support and Guidance
Pros:
"Emily helped us in providing all letting documents. She didn't hesitated to explain what's in contract and was always happy to help us whenever we needed more clarifications on contract."
"She also gave us helpful advice and guidance throughout the process."
"They provided help in setting up utilities and internet which was invaluable."
"Aimee, who managed the period from offer acceptance to exchange of contracts diligently and efficiently."
"All my queries/requests/repairs were responded to and acted on very swiftly."
"Shalina has been amazing at a very stressful time for moving."
"Aimee and James have been extremely attentive, communicative and friendly throughout the whole buying and selling process."
Cons:
"After finding out that the garden would be completely exposed (not private) I didn't feel safe to live there as girl and we were no longer interested in buying that flat."
"Tenants beware, they will try steal your deposit and give you no supporting evidence as to why."
"Another point of note, when they tell you there will be no renewal fee if you stay on for a second year, make sure you have it in writing."
"Despite being advised that he is old with sight issues and has no technical skills, they insist on sending electronic documents for him to read and sign."
"They have displayed (in my opinion) discriminatory actions in their service by stating (in every case) that the landlord refuses to have a baby in the property."
"Now, even though they knew they were not truthful about the fences and that we had the right to withdraw our offer, they never paid back our £500 deposit."
"Not only the property was not completed by the time we were told, the garden was half finished with very low fences that made the garden completely exposed to the public."
Community Involvement
Pros:
"Oakhill do charity work for the local community which shows their maturity and responsible side."
Cons:
"Although Oakhill has a great team onboard, they will only collect rent and not get involved should any disputes between owners and tenants arise."