LiFE Residential Royal Wharf Estate Agents Reviews Summary

Communication and Responsiveness

Pros:

• "Scott has helped me find a perfect flat matching all my needs! He has been extremely helpful from the beginning, being honest, giving useful advice, always replying promptly."
• "Amazing experience! Scott worked tirelessly to help us pass referencing and was there whenever we needed guidance on what to do."
• "Had a great experience dealing with LiFE Residential. Scott was honest, transparent and kept me well-informed throughout the tenancy."
• "Team (Daniel, James, Molly) proactive to call or email me about progress and issues - I never felt that it was me pushing them."
• "Scott is honest, sensitive and friendly. He kept me well informed throughout the rental period."
• "It has been an absolute pleasure working with Juliet H in securing and moving into our new house. She has been extremely understanding and ensured we were kept informed of everything."
• "I had a great experience working with LiFE Residential. Scott is honest, sensitive and friendly."
• "Jonathan sent me with many useful Property Match information and we booked a slot the next day."

Cons:

• "Life is very slow to replies, you will often have to chase them up and it could take weeks to months for them to get back to you."
• "It was an awful experience and the worst property agency I have ever dealt with - it took ages for the property agent to address issues at home that needed fixing, super not responsive."
• "absolute scam of a company will never ever deal with them.its been 2 months now and they are not giving my deposit back."
• "Stay away from LiFE Residential. It was an awful experience and the worst property agency I have ever dealt with."
• "Once you move in they just ignore you. I have not received instructions on how to use the equipment in the flat."
• "Their brand manager, Claudia Nicholls, is very bad at communication and poor management."
• "I wonder if anyone from LIFE residential will read this? Holding deposit paid and reference check were completed. Been 3 days and multiple emails voice mails."
• "Terrible service called 5 times to arrange a viewing, no one ever calls you back. Sent emails left messages shocking service."

Cleaning and Maintenance

Pros:

• "The property was well-maintained, and any issues were promptly addressed."
• "Handed the place back, fully professionally cleaned, mended a lot of broken things and improved the quality of the flat before leaving."
• "I'd like to point out that any concerns or questions I had were addressed promptly."

Cons:

• "The property handed to us stated professionally cleaned but it was so dirty to the point of disgusting, black curly hair EVERYWHERE!"
• "Had the apartment fully cleaned on move out, even paid cleaners to make sure everything is spotless however missed spot on top of the door frame. They ended up trying to charge us £300 odd to wipe the door frames."
• "absolute scam of a company will never ever deal with them.its been 2 months now and they are not giving my deposit back.i rented one bedroom apartment with them hired a company to clean the apartment everything was spotless and they still telling me it needs deep cleaning and they will charge me 600£ for that tiny bedroom apartment."

Professionalism and Support

Pros:

• "I have now moved in to the property and very happy with it. I have already recommended Scott to my friends who are looking for flats to rent in London."
• "I had a great time checking out the different locations. Scott has been very informative and mainly kind towards the tenants when we saw the properties."
• "It was a pleasure to meet Life Residential, Fern was very patient and considerate, she was perfect in helping me find the property I wanted and assisted me in moving into my home."
• "This is my fist time using LiFE Residential and I was really impressed. Our agent was Fern, and she was just exceptional!"
• "I managed to rent an amazing flat the first week I came to London. This wouldn’t be possible without the help of my agent, Leo."
• "It has been a pleasant experience with Leo, he has helped me find the right house which is now our home."
• "It was a very smooth experience with Life Residential getting our first flat together as a couple. I and my husband felt very supported!"
• "I had a great experience with Life Residential. They made every step of the tenancy process smooth and quick."

Cons:

• "Lots of mistakes and not professional as a company."
• "They turned around and said the place was “clean with omissions”. I laughed cause it was so much more cleaned than the handover."
• "They are a completely unprofessional organization. The list of issues I had with them during my tenancy were endless."
• "Avoid at all costs. They will be attentive during the sales process but as soon as you sign on the dotted line you are bottom of the queue."
• "They didn’t provide an inventory list at moving in and tried to make unlawful charges when we moved out."
• "Dealing with this agency and its agent was an absolute waste of time. Unprofessional and wishy washy 3rd world service for simple requests from us."
• "Life has been the most unresponsive agency I have ever talked to."
• "I've been with Life Residential for two years now in two different properties in Shoreditch and Stratford, It is fair to say that they actually care about the tenants and their problems unlike other agencies that only care about your money."