Phoenix Car Centre Reviews Summary

Customer Service

Pros:

• "The staff are very friendly & professional."
• "Very helpful and quick to respond to messages even outside of normal business hours."
• "The staff were very friendly, efficient and gave me a good deal."
• "The staff were (without exception) absolutely fantastic and made my buying experience an absolute pleasure."
• "All staff were very helpful, friendly and welcoming on site and assisted where possible."
• "The staff were amazing, very kind and helpful."
• "He was polite and helpful all through the process, no pressure at all."

Cons:

• "Very poor customer service. I’ve contacted this dealership on multiple platforms to make them an offer on one of their cars and they have just decided to completely ignore my emails."
• "Had an appointment with these hard selling, blagging softball hitters…my oh my what a horrendous experience."
• "Do not believe this untrustworthy company!"
• "Avoid the hard selling and find a dealer that will offer you some form of courtesy!"
• "Really recommend anyone to stay away from this car company, had nothing but trouble since buying a car from Phoenix Car Centre."
• "Not a great experience with this dealership."
• "Disappointing untrained people, confuse accounts and documents."

Car Quality

Pros:

• "Car is lovely and sold with a brand new MOT."
• "I decided to go for a ford which was in excellent condition, the car was literally described as how it looked👍🏻"
• "Car was very presentable as were all the others."
• "The car I bought was well presented, prepared & ready for collection on the agreed day."
• "Found the car I wanted online, went to view it and fell in love. Immaculate condition."
• "The car is nine years old but is a good example of a car of this age and drives superbly."
• "The car that I bought is exactly as described and actually looks a lot better for real than the advertised photographs."

Cons:

• "There was a few marks on the bodywork and kerbing on the wheels."
• "As my ownership progressed to the 6 month mark I noticed the paint on the front bumper of the car was flaking off, upon further inspection the front bumper had been resprayed, very poorly at that."
• "Then the alarm system went bonkers on it and then my horn didn't work."
• "After 5 days of owning the car a problem came up with loss of power and engine fault warning lights coming on."
• "Car broke down first day I got it then they told me it was full audi service history but after buying it turns out its only partial."
• "Absolutely waist of time coming here, the cars were in such bad condition."
• "I noticed the other cars they had for sale were filthy dirty, wheels all bashed in paintwork all faded."

Customer Experience

Pros:

• "From the moment I arrived they made me feel welcome, there was no pressure to buy and no pressured sales of ‘extras’."
• "I would 100% recommend buying from Phoenix and would look to buy from them again."
• "I appreciated being given the time to look without being sold to and take my time to come to a decision."
• "Would highly recommend and will be recommending friends and family in the future."
• "I would have no hesitation in returning to Harry or Jason when it comes to change my car."
• "Highly recommend :)"
• "I've left a very happy lady!"

Cons:

• "I do not recommend."
• "Would never purchase a car from Phoenix."
• "The worst experience of my life."
• "Would not purchase from Phoenix cars again due to the above."
• "I felt they didn't listen to me or take me seriously."
• "When I got back the pressure sale treatment started."
• "Needless to say, I wouldn’t recommend buying anything at PCC!"

After-Sales Support

Pros:

• "I had a small problem with the car no fault of phoenix however it was fixed within 24 hours and they were extremely helpful and helped sort the problem straight away."
• "In fairness to them they sent me money to sort the tyres out."
• "They had prepped my car from A-Z including a refurbishment of all 4 alloys and removing small dents on the bodywork at no extra cost!"
• "There was a couple of bits that required sorting with the car before the purchase was complete, and they got them sorted promptly."
• "Phoenix were as good as their word and covered the repair costs, they also leant me a courtesy car and delivered my RS4 back to me once it was fixed."
• "Reassuring that they’ve also told us to come back with any queries/issues."
• "Has even been very helpful post-sale with the warranty."

Cons:

• "Was told that I was on my own and they wouldn’t be repairing it."
• "After returning the vehicle to Phoenix to get these jobs rectified, Phoenix then arranged to have the vehicle sent to their garage for further investigation of the head light problem."
• "I have now spent two weeks trying to get Phoenix cars to abide by this law and have now had to proceed with legal action and contacting Trading Standards."
• "Luckily I had the 3 months warranty on it as when I got it back, within a month of the clutch being replaced the rear axle needed sorting as was badly damaged!!"
• "Following a bit of back and forth and a couple of independent inspections Phoenix agreed to carry out the repairs and totally at their cost."
• "Took the car home all the way to Glasgow, noticed the rear boot was out of alignment and the rear tyres were nearly bald."
• "Car broke down first day I got it then they told me it was full audi service history but after buying it turns out its only partial."