Rydal Motors Reviews Summary

Customer Service

Pros:

• "Their full team from the manager to the office staff and even the gentleman washing the cars, were all so polite and helpful."
• "Great sales and after sales service from the whole team at Rydal."
• "The guys couldn't have been more helpful in assisting me."
• "The customer service was exceptional and you could tell this is a nice friendly family run business."
• "The team at Rydal Motors were excellent. Friendly, helpful and more than happy to offer advice and answer any questions."
• "Fantastic customer service again from Rydal Motors."
• "Excellent customer service, with very helpful and friendly staff who go above and beyond."

Cons:

• "I have sent an email of complaint over a week ago and not a single person have acknowledged it."
• "What a poor customer service! Only because I've come by 16yo car (covid impact) to buy a new car, the salesman said he has no time to find me a finance!"
• "Terrible service, untrustworthy, sneaky and unsafe."
• "Given these repairs and the cost to remedy them I rang Rydal. Adrian was completely on the defensive, not in the slightest concerned and put the phone down on me."
• "Staff having been nothing but unhelpful and customer care has been disgraceful."
• "The customer care is hopeless and as soon as you get to the end of the three months warranty with them they threaten you with their legal team."
• "Such an awful unscrupulous way to conduct business and I now fully regret ever buying a car from there."

Vehicle Quality

Pros:

• "The car came with a service, MOT and 3 months warranty."
• "Car was mint inside and out."
• "The price was excellent, competing with auto trader private sellers."
• "Great guys to deal with very easy transaction and a great vehicle bought unseen. Everything was as John and Gary had posted in emails. Keep up the good work guys."
• "Very happy with the car, company and Adrian. I would certainly recommend to others."
• "Bought a Ford Fiesta from Rydal Motors in July 2021. The car was well priced and my daughter is delighted with it."
• "Really good service from Helen and Sean when I traded my Toureg for an absolutely stunning BMW 645 CI."

Cons:

• "So it is obvious that my car had never been serviced, had it have been it would have had pressurised tyres and the brakes and discs would have been repair, the brake fluid changed etc etc."
• "I WOULD ADVISE ANY ONE THINKING OF BUYING A CAR FROM HERE TO GIVE IT A WIDE BIRTH read the bad reviews."
• "Firstly after 2 months of purchasing the turbo went. The 6 month warranty that was promised with the car had not been officially put in place."
• "Bought a Range Rover lied about a broken wheel sensor. All four wheels came lose the same day with both my children in. Three other faults and no money or a sorry. 14k down the drain. Just had the phone put down on me for asking for the wheel nut money back. Stay clear of this place."
• "On closer inspection after some strange experiences when full lock on the front tyres have little tread."
• "A month and a half later I took the car to back to the main dealership to have a free winter health check. I was very shocked to find out the front brake pads and discs were completely worn."
• "Bought an XC60 from here and have had nothing but problems with it, the car is now 6 months old and a garden ornament as it has catastrophically broken down and needs a complete new engine."

Financial Services

Pros:

• "He asked who I had finance with and how much I was paying and told me he could beat it. The man worked his magic and save me just over £3000."
• "He offered me £155 for me to replace the water pump and I had the timing belt replaced by my garage."
• "High Recommended!!! As promised car was ready to go with full valeted and MOT! Always nice and easy contact even out of hours time;)Will come back in future definitely when need;)"
• "Great price for part ex, sorted everything in five days swapped private plate for me the lot."
• "Highly recommend no funny business I got a van precisely described on the phone, smooth clean transaction after sales was outstanding too extra key posted as promised."
• "Drove a 300 mile round trip to collect a car for my Father in Law. Fantastic service throughout. Comes highly recommended from me. Car was well priced, and nice and clean for us arriving."
• "Recently bought an Audi a3, the process was really simple with no stress and a great part ex price."

Cons:

• "Purchased a van for my business, the sales man wanted to put the van in my personal name for finance, however as its a Company van I said no and would walk away from the deal. He was adamant I would not pass I said that is fine. I passed the finance however this is not in the business, its sneakily in my personal name and I'm annoyed. A typical car salesman trick. Will do anything to get a deal. Over the dotted line."
• "Bought a car through a third party but with rydal motors. As they give a 3 month warranty with all cars bought from them I was quite reassured."
• "Buyer Beware. I bought a replacement car from Rydal, same car different year, to replace one which had been stolen in a burglary."
• "I have purchased a BMW which had a cracked manifold. It was promised at the time I saw the car that this would have been fixed and that the service prompted on the dashboard would have been done. Today I pick up the car, no valeting so very dirty outside, 1 liter of diesel in the tank."
• "I find adrian and Rydal company absolute joke I am out of pocket."
• "Adrian then rang me at around 4pm to inform me that the car wasn't fit for sale due to it being 'excessively corroded'... His words were 'this cars not for you'."
• "When we said we wanted to part ex we showed him our 57 plate BMW X3 with only 107k miles. It is immaculate but he didn't even look at it and just checked the reg and asked for mileage then said I wouldn't like the offer."