"The description of the vehicle was realistic and fair."
"Car is great, prepped to a high standard and spotlessly clean."
"Collected mine it was like brand new inside and out."
"The car was exactly as they described with no exaggerations or false claims."
"Brake pads.... brand new, brake discs..... brand new. all tyres were perfect. all electrics fully working."
"They made sure the car was in optimum condition before they handed it over to me."
"The car was exactly as described and a look round the rest of their stock showed me that all the cars for sale were to a similar standard."
Cons:
"SOLD US AN UNSAFE CAR knowing it was going to a family."
"Sold me a trash car broke down on the day collected."
"Dealer promised the car was smoke free but it wasn't and break disc need replace."
"When I told them about brake discs they said it's passed m.o.t. so they are fine but they are not. They have groves and they are rusted."
"Got a full health check done works of over £2000 necessary all apparently present at sale."
"Within a month rims cracked & needed replacing they wouldn't take responsibility."
"Now we are in February, 4 months after purchase, and the car needs new brake callipers and a hose, not covered by the warranty we paid for at the garage."
Customer Service and Experience
Pros:
"Professional, friendly and courteous customer care."
"A first for me; a car purchased with 100% confidence and with zero stress attached to it."
"Whole process was stress free. Arranged for a test drive and drove away In new car part exchanging old car quick and easy."
"From calling in on the off chance on Sunday afternoon to going back on Monday to test drive the car we liked to purchasing the car and collecting it on the Wednesday the treatment we received was first class."
"Their after sales service is impeccable."
"The whole team were friendly and honest guys."
"All the staff are amazing and they can't do enough for you."
Cons:
"Approached Crompton way motors and got no help or explanation what so ever!"
"Sorry ive just seen your reply after many months, The car we bought off you guys was in my partners name Georgina Street. Car reg NJ10 HMF. No dis-respect but turned out to be a banger from the day we took it off your dealer ship."
"Couldn't get it done as it was a DPF issue, basically you sold us a car in which you knew was full of issues, that car ended getting sold in the end for £850."
"That car cost my girlfriend over £4500 off you guys, me as her partner had to spend an extra £3000 on it to try get the problem sorted."
"We had to bring the car back to you over 5 times in the space of the first 6 months and felt like you was fobbin us off evrytime."
"Crompton Way Motors denied all knowledge of this, we were offered no apology and reminded of their 100 point check."
"Absolutely s h i t for money value & horrible customer relations."
Recommendation and Trust
Pros:
"Would recommend this company for a good quality car."
"I would definitely recommend someone buying a car from you."
"I would recommend Cwm to anyone and will definitely go to them first when looking to change my car in the future 5*."
"If your looking for a Car, then I would highly recommend Crompton Way Motors."
"I would recommend Compton way motors to anyone who is currently looking for a car that's good value for money and likes to be comfortable and looked after for the whole duration of the transaction."
"Highly recommended. A*."
"I would recommend anyone buy a car from here they really are the good guys!"
Cons:
"Liars & thieves the lot."
"Wow! Lovely people, lovely cars, when I upgrade in about 3 years will definitely use again, keep using local businesses run by local family's or we will lose them, 5 stars all round, right up to when my car died 12 days after warranty ran out! Ouch!"
"Got a 2016 BMW 320d 13 months ago off these guys, 11 month later got recalled off BMW for defaults with the EGR."
"Prices are a little high."
"The only place I will ever go! These guys are the literally the best ... nothing is to much trouble for them, made the hole part ex process easy and smooth."
"Jake is especially helpful, very friendly & honest unlike many other salesperson."
"I am super happy with my van and the service received from Jake and Ash instilled confidence in CWM a company I would not hesitate to recommend and return to in the future."