Address: Old Mill Ln, Mansfield Woodhouse, Mansfield NG19 9AL, United Kingdom
Phone: +441623662227
Rating: 3.7
based on 160 reviews.
Customer Service
Pros:
"Friendly, honest staff. Helped me with all the extras when coming up to buy my car."
"The service from the team was brilliant Gareth went out his way to help us."
"Close brothers have been AMAZING from the start. They were informative and supported us in our claim."
"Would recommend this garage."
"5 star rating from me, great service, no pressure, happy to help and always takes calls."
"Absolutely no pressure sales staff. Extremely helpful and patient and friendly."
"Great Service from Gareth Hall Motors, I dealt with all of the staff at GH motors and all of them were very helpful and efficient."
Cons:
"Appalling customer service! Travelled from Birmingham looking to purchase a Peugeot 308 GT line for £9000."
"I am extremely unhappy and I feel I was misled with false information into buying your Audi A3."
"No compensation of any kind was ever offered to me, and when I asked about this the salesman just told me it wasn't his job."
"This is the first negative review I have ever done for anything but be careful with these guys!!"
"Please avoid this business at all costs!"
"Their customer service is absolutely appalling they dont like to take responsibility for all these issues that i have had."
"Very poor customer service, Never again."
Vehicle Condition
Pros:
"The car drove really smoothly and the inside of the car was immaculate."
"Car runs and drives great."
"Bought a VW Golf from GH Motors, I would without a doubt buy from them again."
"They made sure everything was sanitised and clean."
"The car immaculate when I first got in to take it home."
"Car was ready within days of purchase with a full MOT and service."
"The car is perfect for me and I am very very happy with the whole service I received."
Cons:
"Contacted GH Motors about a vehicle they had advertised on the internet which was advertised as 'Excellent Bodywork'. The car was covered in scratches, very very poor bodywork."
"The car could be pushed back with the handbrake up, then it had an oil leak and the gearbox went on it and the shock absorbers were leaking oil."
"On getting the car home I was horrified to fine an abundance of faults and issue's."
"However, within a few weeks of ownership, the handbrake once again started slipping."
"Both doors do not work properly, the cars handbrake was never functioning and the EML light has also come on."
"I know they haven’t fixed anything on the car, it’s still judging when I drive it, giving a strong burning smell when I start the car."
"During the test drive, I noticed issues with the handbrake, the rear wiper motor, and the air conditioning."
After Sales Service
Pros:
"I contacted Gary who was happy to reimburse me financially for a replacement bearing :-)"
"Recently the car did develop a fault with one of the fuel injectors after 6-7 weeks but all I had to do was ring the guys, get the car into them and they had it repaired and back to me in a week."
"Even did my road tax at the office before driving away."
"The dealer offered to send someone out to her, but we got someone out to her first who managed to get the car started."
"Brought my car from them last week, I have received amazing and efficient customer service."
"Bought a freelander 2 and within a week the front passenger door wouldn't open from the inside... they bought the parts and the car was with them for one day to get it fixed."
"I bought a mazda cx7 in September which had an issue.i took the car back under warranty to them and they have bent over backwards to sort the car out."
Cons:
"Absolutely shocking company to deal with. Ruined the last 10 days of my life waiting around for a car that wasn’t even ready."
"I’ve had my car just under 8wks and it’s started having faults which apparently is not covered by the 3mth warranty!!!"
"They said they have no time to book me in originally when I asked to get it booked in a week prior to me attending."
"This garage does not care about the cars they sell they just want the money from you. They have no After sales care what so ever."
"Absolutely shocking after sales service, my car ended up with two faults they fixed one but the other fault is still on going."
"I wouldn't ever deal with this company again I feel they do not have customers at the heart of their business, shocking car and poor service."
"Incredibly poor. Took my new car to them to get a fix under warranty which they said would take an hour and it ended up taking nearly three weeks."
Trustworthiness
Pros:
"Definitely will keep us GH Motors and I have even told friends and family about them who are looking for cars now."
"Me and my wife stumbled across GH Motors one Sunday morning, noticed a beautiful Saab in the forecourt & immediately fell in love."
"Jeremy was honest and from my experience, I recommend these guys."
"I would definitely visit and recommend. Mark"
"I travel from Lincoln to Mansfield to deal direct with this trustworthy garage. Now having purchased over the years, 3 vehicles this should tell you how happy I have been with this 1st class service."
"No not GH Motors they make sure the car is 100% fit for the road."
"I am very happy with my new car. Thank you for making the process so simple for me."
Cons:
"AVOID AVOID AVOID AVOID AVOID."
"Please avoid this business at all costs!"
"Completely unprofessional. Different employees there tell you different things to keep you happy it seems."
"The overall experience of dealing with GH Motors was quite disappointing."
"I wouldn't ever deal with this company again I feel they do not have customers at the heart of their business, shocking car and poor service."
"I suggest you buy a car from anywhere other than here. I would never consider going anywhere near this place again."
"Don’t bother with this company. Apparently if you call up to view a car on a certain day, at a certain time, they still allow other people to test drive at your chosen time slot."