Address: Aspinall Place, Merseyside, WA9 5PE, United Kingdom
Phone: +441744616161
Rating: 4.4
based on 194 reviews.
Customer Service
Pros:
"Fantastic service had my bike ready within in a week from ordering and fitted a yoshimura exhaust with less than 2 days notice."
"The staff were very friendly and helpful, and guided me through the bikes I was looking to try out."
"Pete was absolutely brilliant and, within 3 days, the deal was done."
"Then they followed up about a week after to check whether everything was ok."
"Exceptional and professional service from Mike D."
"Thanks Dave & gang for delivering the best customer service I have ever experienced in a motorbike shop."
"Daniel was very helpful and polite, excellent service from him."
Cons:
"Awful don't buy sales are awful dont give refund if you out a deposit down now going to trading standards on Monday."
"The first bike had numerous niggles which required the bike to go back in for servicing on multiple occasions."
"In no sections of the motorcycle shop was we acknowledged at no level even the clothing department."
"I walked out never wishing to return."
"Atrocious customer service. Spoke to 3 of their staff members on behalf of my dad who wished to buy a motorbike."
"The lack of communication was dreadful and when they replied they where very snotty and just rude."
"Sales staff hover like vultures and their knowledge on certain manufacturers/models is shocking."
Product & Facility
Pros:
"Great motorcycle dealership. Brand new Kawasaki, suzuki, royal Enfield and benelli along with scooters and Chinese motorcycles."
"Great selection of new and used bikes."
"Its a very large showroom with loads of new and used bikes, it has a Decent clothing depth and a cafe."
"As a motorbike and scooter showroom it's great. Lots of bikes to look at."
"Honestly the best place in st helens for a full English...millennium motorcycles café is my favourite by far 10/10."
"Motorcycle store with new and used motorcycles, garage, Cafe and clothes section."
"Loads of bikes and scooters. Various makes and models even have a used section."
Cons:
"The list I have for why not to go to this awful place is endless and I would be here writing it all day, basically don’t go there and waste your money time or energy."
"I question the skills and qualifications of their technicians. Poor quality service."
"Poor and unethical customer service. I was mislead twice whereby they tried to dishonour the deal I originally made with them."
"Dealer Principle Alan, con artist."
"Not particularly motivational. I left feeling they promote what they want to sell before trying to understand the nature of my questions before offering a correct answer."
"I think it’s a little crazy that they charge for a test ride."
"Very disappointed with the service I received from millennium."
Staff & Management
Pros:
"Been returning here for many years now and believe it to be one of the best dealerships in the north west, especially with friendly knowledgeable staff like Kevin who always on hand and happy to assist in any way possible!"
"I found them very informative and helpful."
"All the staff I spoke to were very friendly and helpful."
"Great range of bikes great customer service and really helpful and friendly staff ... couldn't be happier."
"Great cafe with outdoor area. Cafe staff friendly and polite."
"The place is a bikers paradise for sure."
"Staff are very knowledgeable and really listen."
Cons:
"Alan may have been put out to pasture but the typical bolshy sales attitude, and shouting down a customer's bike hasn't."
"Very poor service: I saw an advert on autotrader, a brand new aprilia rs4 in black or yellow for 2999."
"Chris showed a lack of empathy and understanding in the situation."
"Would not recommend did a deal on a new bike had an agreed part x price in writing and they then went back on the agreement."
"I have to agree that the customer service is atrocious. I too have been promised phone calls that don't materialise."
"Uninterested sales person rather play on the internet then make a sale."
"Found Callum extremely rude, obnoxious and full of himself talking down to me despite me being double his age."
After Sales & Support
Pros:
"The bike was delivered on time and handled with great care on arrival."
"Great relaxed atmosphere with no pressure sales approach."
"Had a safety recall on my suzuki, I booked it in to have the work carried out."
"Bought my bike from here last month and couldn't be happier with the service and Tom was amazing from Start to finish made the whole experience fantastic."
"So Far My experience has been ok, however I have had some issues with my bike blowing fuses and now the alarm they installed seems to be playing up, but they were more than happy to look at it."
"Bought a ZZR 1400. With a 3 month warranty. Had a slight issue with the exhaust."
"Worked through options with Kevin, along with a demo bike ride. Made a choice and Kevin sorted everything in super quick time."
Cons:
"He was absolutely clueless saying my 40 year old bike has chocolate valves.... ummm it's been running 40 years!"
"Ultimately mis-information and price inflexibility makes me want to seek alternative supplier."
"Recently had a scheduled service and although service level of staff was to an acceptable standard; the actual work carried out for the scheduled service was dangerous and to a poor level."
"Awful service. Waited 5 weeks for an FJR 1300 to be delivered with some mechanical issues the reasons for delay."
"Absolutely disgusted by the way we have been treated by this company and will be contacting trading standards to place a complaint."
"I'll be moving forward with a mis sold claim due to this."
"Been messed about with a part order for the past few weeks, after initially being told it'd be in by Tuesday."