Halfords Autocentre Dartford Reviews Summary

Customer Service

Pros:

• "Fantastic service! Called at 8.30am for advice took car straight down there, diagnostic test showed an issue, they ordered the part from Vauxhall which arrived within 20 mins and problem fixed there and then."
• "Great customer service from Halfords Autocentre. Second van MOT with Halfords Autocentre, and I will be back again next year."
• "I can highly recommend the team here - first class service totally exceeded my expectations!"
• "What a great garage, full of happy friendly men who make you feel at ease."
• "Very nice man and helpful."
• "Dave the branch manager has got a great sense of humour, smiling and ready to assist."
• "All the staff that I interacted with were extremely friendly and no question was too much bother for them."

Cons:

• "Very looooooong waiting time to replace my new tyres."
• "I have raised a complain with Halford customer support team... but after that I haven't heard anything from them."
• "Halford Dartford team cheated me. I have booked for Major service + MOT. I got a bill of £774 but they missed to do the MOT."
• "The manager Simon, is the most rude obnoxious man you will ever meet."
• "Terrible!!! I went in for brake pads after a MOT where MOT tester said discs were fine. I was met with a strop and kept waiting for an additional 2 and a half hours."
• "They couldn't fix an Air conditioner after 4 attempts."
• "Untrusted company very disappointed."

Efficiency and Timeliness

Pros:

• "I was able to pick up the vehicle from the garage at 6 pm same day."
• "Started job 5 minutes after appointment time and finished within half an hour. excellent service, professional and polite."
• "Booked in for a tyre repair... the whole thing was done a few hours later. Fast and efficient, 100% recommend."
• "Had a free exhaust test done."
• "Only took 45 mins from my arrival to driving away."
• "Telephone enquiry made at 3pm, work completed by 5pm."
• "I dropped off my car off twenty minutes before my time slot for an MOT, I returned an hour later, payed for the test (only £39.99), picked up certificate and key, driving out ten minutes later."

Cons:

• "Booked in on a Saturday for the Sunday as they were the only garage showing available slots... on arrival was told that they have 1 technician in on a Sunday and he had ‘obviously’ booked in enough work for the day so my car probably wouldn’t be done til the Monday."
• "I booked online and it said to get my car there before 11:30, I was then told they couldn’t do it till 3pm."
• "Booked in Sunday... on arrival was told that the alignment machine it's broken down."
• "Over all my car was ready after 6 hours which is crazy."
• "It was booked for 11.30 but I didn't hear from them till nearly 5 o clock."
• "Booked for a Friday at 16.50 only for them to tell me they have double booked, so had to return the following day."
• "Drove my car to the Autocentre for my 11:30am appointment to be told they can’t do anything as their internet and phone lines are down."

Quality of Service

Pros:

• "Really impressed with the service I received on my 56 plate Renault Laguna."
• "Excellent service, I needed my car repaired quickly, price given on phone was price I paid."
• "The car works really well and it feels like driving a new car!"
• "Had a Mot here. Staff were very efficient and friendly. Mot was done on time and the whole process was very quick and easy."
• "The team at Dartford were incredibly helpful, fitting us in at very short notice when our car's front brakes began sticking."
• "Renewed tyre and reprogrammed a valve in day."
• "They found a stone in the front brake disc, they removed it, clean & tested the disc."

Cons:

• "Halfords made me feel very inadequate like I didn't have knowledge of my own car."
• "Almost broke my AC!"
• "Took the car in for diagnostics due to a coolant leak. Later in the day got a call saying that the car was fixed. The following day I found drops of coolant under the car."
• "When I arrived he just handed me the key without any sort of report to say what had been checked."
• "Disgusting service. Had 3 new tyres fitted 2 of which went flat, it was 3 days before I noticed."
• "I had MOT service of my car at Halford Dartford. As a result of it, there is now a leak under the engine, which has never been before."
• "They didn't do this service! MOT failed due when bearing."