Cayman Auto Services Ltd Reviews Summary

Customer Service

Pros:

• "Everyone was so friendly, professional and knowledgeable."
• "Millie was incredible, called me and updated me when she said she would, from someone who works in customer service, her customer service is top notch!"
• "Staff were so friendly from first telephone call to book in my car to collection of car when fixed."
• "The staff were extremely helpful, polite and efficient."
• "The whole team were very friendly and they made sure I was happy with the service they provided."
• "Everyone I talked to/dealt with at Cayman Autos was friendly and professional."
• "Can I just also say, the staff are knowledgeable and very friendly, excellent service was had all round."

Cons:

• "Not 100% happy with attitude of staff and transparency."
• "I was not feeling any trust in the fact they refused to show me their findings or let me view the process etc."
• "ALL Trust lost. I took the car home."
• "You have been warned." (In reference to a negative experience with pricing and diagnosis accuracy.)

Efficiency and Expertise

Pros:

• "They quickly diagnosed and resolved the issue, and I was able to take the car home the same day."
• "Roof repairs is all Cayman do, day in and day out - give them your business and they will give you their expertise."
• "These guys are seriously efficient and professional."
• "If you are having convertible roof issues then let the expert team at Cayman work their magic!"
• "The technicians and workshop chaps I spoke to were knowledgeable around the particular car model issues, and their specific 'fix' for them."
• "They provided outstanding service, were very professional, and are probably the most efficient company I know."
• "Cayman Autos for roof repairs are an excellent example to all businesses prompt and friendly service reliably performed to time and cost."

Cons:

• "Dropped the car, hours later I haven’t heard anything so contact them, was told that it was taken longer than expected."
• "They had a long lead time unfortunately."
• "Took a month to get an appointment but they successfully diagnosed a leaky hose plus a hydraulic airlock."
• "Eventually got the car back about 8 hours later and despite being told it wouldn’t cost me any more, they charged me about £190, with a quote of £4200 to fix the roof."

Value for Money

Pros:

• "They even done a service on the roof to make sure it would be working fine, all for less than £700 including VAT."
• "I saved a considerable amount of money given the alternative."
• "They diagnosed and fixed both problems and then threw in a 50% reduction in a roof service."
• "The final bill was under £500, which although is still a little on the expensive side, I found worth it."
• "All for a fraction of what the first two places were charging."
• "The cost was a fraction of what I was originally quoted. From the dealer."
• "Prices were explained (and super reasonable when compared to a main dealer who won't even know what to do)."

Cons:

• "Ultimately is on the pricier side for a private business."
• "You will, no doubt, get a great quality repair but be ready for a high quote that may not be aligned to the value of the car or your expectations."
• "Quoting me over £4k for my Alfa Spider 939 seemed completely unrealistic."
• "Their quote £440.00+vat for 5hrs work. Reality- they could have fixed it during the investigation easily but that does not relieve you of your hard earned."