Choices Estate Agents Redhill Reviews Summary

Customer Service

Pros:

• "Nicola helped me sell my house and was so on the ball and proactive at getting in touch and chasing up solicitors."
• "Recently sold my property through Choices Redhill and found the service to be excellent - Nicola was extremely helpful, proactive and always provided a quick response."
• "Daniel Thornton has been amazing from taking over the property from full renovation to finding a tenant and fully managing the property."
• "I rented through Choices for 4 years and always found them knowledgeable, friendly and professional in all areas."
• "SUPER HAPPY! Letting admin Ashleigh Haenow provided a very professional service."
• "Really appreciate Matthew's positive attitude in all communications."
• "They deal with issues promptly and keep you informed at all times."

Cons:

• "Awful service avoid yourself a lot of stress."
• "As a Landlord contracted up with Choices in Redhill I thought it only fair to warn people, STEER CLEAR OF CHOICES!"
• "Some members of staff very rude and not approachable and not prepared to help at all."
• "Choices agents are pushy and aggressive."
• "Disgusting quality of customer service the supposed woman in charge has no idea how to control her co-workers."
• "They have ignored reports from the tenants about problems and have sent the most awful repair people to fix problems."
• "Still waiting on my rent from December 2021 to hit my account- 16 weeks of avoiding my final payment and bill."

Property Management

Pros:

• "Beth Gage went above and beyond to try and sort our issue as quick as possible."
• "Deanne Elliott stepped up to the plate and moved things forward successfully for both my tenant and me; well done Deanne."
• "Vicky Hall has been the most enormous help to me as a landlord - sorted all my long term concerns which I had failed to address since pre-Covid and got me fully sorted out and up and running as I should be in 2023."
• "I have been with Choices for 7 years have always had wonderful professional and friendly services."
• "Ivan and his team were first rate in selling my house."
• "Couldn’t be happier with the service provided. Helen and the team at Choices Redhill managed to get my flat on the market and rented in 2 days!"
• "Christina Stracey and Jacqueline Petrova have been wonderful for me as a Landlord."

Cons:

• "On my second rented room from Choices, lots of empty promises and obfuscation of fees/details of tenancy."
• "I am very unhappy with this estate agent. Not only does their apartment have rats and mice inside."
• "They rented me a flat with a broken window withholding the fact that it was broken until I moved in and found out."
• "I would avoid these guys at all cost, not sure if all the branches are the same but the Redhill branch however is hand full, Very unprofessional bunch of clowns."
• "Their work was so bad most of it needs redoing."
• "We rented a flat through Horley/Redhill and the whole experience has been a nightmare starting from right the beginning."
• "Do not give them holding deposit if you like rent property from them."

Staff Performance

Pros:

• "All agents are very professional and responsible."
• "Xavier... was very helpful with me to get all the necessary documents done for this move to happen as quickly as possible."
• "Helen... was very efficient and always ready to respond and help us."
• "Beth Gage went above and beyond to try and sort our issue as quick as possible."
• "Really appreciate Matthew's positive attitude in all communications."
• "They deal with issues promptly and keep you informed at all times."
• "Nicole Inkpen has helped me sort out moving out requests with significant support and flexibility."

Cons:

• "Some members of staff very rude and not approachable and not prepared to help at all."
• "Choices agents are pushy and aggressive."
• "Disgusting quality of customer service the supposed woman in charge has no idea how to control her co-workers."
• "They have ignored reports from the tenants about problems and have sent the most awful repair people to fix problems."
• "Still waiting on my rent from December 2021 to hit my account- 16 weeks of avoiding my final payment and bill."
• "What an unprofessional, un-organised, self-centred company Choices are."
• "Over the last 2 years I have found this company to be inefficient."