Connells Estate Agents Redhill Reviews Summary

Customer Service

Pros:

• "Always very responsive and guiding us in each phase with extreme professionalism."
• "Mark kept us up to date and liaised between ourselves and the seller excellently, making sure the process ran as smooth as possible."
• "They were always easy to get hold of and if they couldn’t come to the phone they would get back to me in really good time."
• "Mark is extremely personable, knowledgeable, efficient and his communication is second to none!"
• "The speed that everything was dealt with and communicated back to us was brilliant."
• "His communication was great and he went above and beyond for us."
• "Communication throughout was comprehensive and honest."

Cons:

• "This review is mainly for their backend letting support team which is very slow in response and had faced challenges in contract renewal process recently."

Professionalism

Pros:

• "Mark, Emma, Ryan and the team were fabulous."
• "Both Mark and Ryan were always polite and professional."
• "Extremely professional and trustworthy."
• "Professional, engaged and focussed, successfully walking that thin line of keeping the momentum going with all parties whilst keeping everyone positive and content."
• "The entire team is polite, friendly, skilled and approachable."
• "The sales team are fantastic, friendly and are honest which is a breath of fresh air in this industry."
• "The team were professional and I can't thank them enough for selling our property."

Support and Guidance

Pros:

• "Made the whole process really easy and felt like all the hard work was taken out of your hands."
• "They really looked after us throughout the whole process."
• "We were always kept in the picture as to what was happening with our sale so felt very reassured and confident that we were in good hands."
• "Communications between them and myself were expediently delivered and all queries as a first time landlord were handled with the assuredness that their experience and knowledge enables."
• "They made the experience as stress-free as possible."
• "They did everything they could to ensure that this happened for us."
• "They kept us informed with any updates and gave us valuable advice and guidance every step of the way."

Team and Individual Praise

Pros:

• "Mark and the team at Connells Redhill have been amazing and supportive throughout the whole selling process."
• "Mark in particular has been excellent. He is enthusiastic, professional and has great customer service skills."
• "Ryan made a great impression on us immediately and did a wonderful job finding a buyer for our home."
• "Having met Sam and Steph at Redhill was amazing, their patience, professionalism and understanding was incredible."
• "Mark and Ryan at Connells Redhill have been superb all the way through to completion."
• "Mark Shipp deserves a medal. He went out of his way to make the deal go through."
• "Mark and Ryan were superb throughout the process of selling our flat."

Efficiency

Pros:

• "We went with Connells and within a few weeks we had offers on our property and agreed a sale."
• "Keeping me regularly updated, liaising with all relevant parties without ever having to be chased."
• "Mark and his team sold my house in record time."
• "From the initial valuation to completion of sale in a few weeks even during this exceptionally busy time."
• "The whole process from start to finish was painless."
• "The point from viewing to moving in was very quick."
• "We were updated regularly on progress and the team were very helpful."

Recommendations

Pros:

• "I am happy to have gone with Connells and would highly recommend them to anyone."
• "I would highly recommend Connells Estate Agents in Redhill."
• "I would 100% recommended using them to my friends & family."
• "I couldn’t recommend Connells in Redhill highly enough!"
• "I would never consider using any other estate agent in this area, the service is fantastic and excellent value for money."
• "I would highly recommend using the team and would have no reservations about using them again."
• "I would highly recommend and if we ever come to sell again I would certainly use Connell Redhill and Mark."