Address: 45-47 High St, Redhill, RH1 1RX, United Kingdom
Phone: +441737765062
Rating: 4.5
based on 132 reviews.
Customer Service
Pros:
"The communication after my initial visit was very good, I've dealt with Tom and Lewis."
"Jess also has a very nice approach with our tenants which makes for a smooth working relationship all round."
"Jake is always very responsive, getting back with a holding response or a conclusion on emailed matters within the day."
"They both did a super job of responding to all my queries promptly."
"I must say Leaders team in particularly Claire and Daniel are true professionals, they have remained enthusiastic and understanding throughout the process with my enquires, respectively responsive at all times in a thorough manner."
"Daniel from Leaders in Redhill impressed me enormously. Professional, courteous, extraordinarily helpful and empathic during what was an emotional move."
"I would like to write a personal review to Jessica, the property management for her efficiency in making sure that the property is in good condition, always remaining professional throughout!"
Cons:
"The ways I found Leaders are working complete unprofessional and lie."
"Have failed to communicate with the landlord with the information that was disclosed right from the beginning, causing landlord drop-out at the last day, leaving us without any options."
"Terrible experience trying to reclaim funds back for a service I've paid for."
"If I could give 0 stars I would. Bad customer service, awful experience checking in and out of rented accommodation."
"I had to chase feedback constantly and he told me he was going to ring me at certain times and he never did, leaving me to constantly chase him."
"It has been more than two weeks they haven’t even told me that my offer is accepted or rejected."
"I have never understood why people are so derogatory about estate agents having had reasonable experiences before but I have to say how appalled and very disappointed I am in the service from Tony & Ryan at Redhill."
Property Management
Pros:
"Jake has been fantastic sorting out any issues my tenant had from a problem with honey bees to arranging a new fridge/freezer during lockdown."
"The ongoing interaction between myself and my tenants is second to none."
"Any issue with the apartment they act quickly and make sure to contact you the way you want to be contacted to let you know what’s going on."
"We deal with Kirsty on a daily basis, she always answers our queries as quickly as possible and will give us a follow up call if she hasn't heard back from us to make sure we have received the work."
"They always get back to me quickly and matters are resolved as soon as possible ... no chasing involved."
"Thank you for being so efficient and attentive to ensuring our issues get resolved!"
"I am really, really pleased with the excellent service that Jonathan has provided in the organising of the upkeep of my son and family's flat."
Cons:
"But the property management has been average at best with very minimal communication, not replying to emails in time etc."
"OMG you as well Glasgow, me too, they took ages to get my money back and wouldn't tell me what Tenancy Deposit Scheme they were using - absolutely horrible horrible."
"No stars !! I moved into a property 2 weeks ago started messaging about problems within the 4th day non stop sound/damp/mold Issues with the house."
"I’ve marked them BLACK List in never ever going to view a property through them."
"Avoid at all costs.. not only this branch but the company. The rent guarantee being forced is fraudulent and the pushing of no deposit because staff are incentivised on it."
"No professionalism, ownership, and customer service. They simply don't care about you."
"I would very much advise people to avoid Leaders. There is one particular person who is rude and obnoxious."
Rental and Sales Experience
Pros:
"Leaders was the first letting agent who is willing to do virtual viewing through Facetime."
"Thank you Kerry you made this a stress free sale of which I am delighted!"
"Samuel Hammomd at Leaders has been amazing with helping us view and move into our new 3 bedroom home."
"I am very happy with their service and my agent Madeleine Buckland was wonderful, she responded immediately whenever we had doubts and questions."
"I would just like to thank Bradley for how quick he helped me and my family move to our new home."
"Our point of contact, Jonathan, has been a great help and the process has been incredibly smooth."
"Then we contacted Madeleine and Lewis from Leaders who immediately recommended an amazing flat."
Cons:
"The worst agency ever in my 15 years of experience in the UK. They never care about the tenant."
"This year has been tough for dealing with issues whilst renting. Leaders have been responsive and sympathetic the whole time, in particular in these winter months."
"Leaders by far and away surpassed our expectations and I would have no hesitation to recommending them to others."
"This was our first experience of renting an apartment in UK and leaders made it really easy for us."
"I have been renting with Leaders since it was Lanes Lettings, for thirteen years and over two properties and I would highly recommend them."
"We are so thrilled with the help and support of Bradley Snape, in helping us find and secure our new rental home."
"I’ve been renting through Leaders for over 3 years now and the whole experience has been great."