Nando's Walsall Reviews Summary

Service

Pros:

• "Great Nando’s, really speedy service and the food was nice."
• "Very busy when we visited but got a table quickly, food was excellent as i usually experience from nandos"
• "I have came to nandos today and Emily the manger is actually the best customer service I have received!"
• "Quick service and helped with takeaway boxes for the left over half chicken."
• "Service is great, very careful with people who have allergies."
• "Fantastic response from clowe for our takeaway, Very helpful and asked if we required any further incentive for the wait and due too her staffs ability to complete our takeaway by a few minutes, well credited and a great place to eat and take-away and their staff are excellent!!"
• "Staff were very friendly and made sure all our needs were met."

Cons:

• "Service was a shambles, waited over 40 mins for food only to realise they totally forgot about us."
• "It took me about 30 mins to contact the store and Jess picked up, not a hello or a how are you?"
• "The staff seemed half hearted about their job including the manager on shift who felt very patronising."
• "We asked for a specific table and was told the Managers using it and next minute they've got other customers seated there."
• "The staff stood around chatting to each other rather than even bother to help."
• "The staff member serving the food was holding the plates against her stomach/chest so the food was rubbing against her dirty Tshirt."
• "We waited over 40 minutes with no idea where or when the food would arrive."

Food Quality

Pros:

• "The food is delicious and cooked to order."
• "Our meals were cooked to perfection and the flavors were spot-on."
• "The food arrived very quickly and hot."
• "The food was lovely, as always."
• "Flavour was excellent."
• "The chicken was pretty good as well, as was the sides and beer."
• "However the food I did order was very tasty and hot."

Cons:

• "Food covered plates left on tables for ages, desserts took 25 mins to arrive despite the fact the place was virtually empty."
• "The food portions were smaller, seemed to be smaller than other nandos I've been to."
• "The veggie bean burger looked like it had been tenderised with a hammer."
• "And the chips basically had no piri-piri seasoning."
• "The food itself was rather disappointing as the chicken was dry and the drinks were watery."
• "Food was cold and chicken very dry."
• "The chicken was burnt and tasted like it was old."

Ambiance and Cleanliness

Pros:

• "The music has a south American vibe as does the decoration."
• "The restaurant including the toilets were all clean and tidy."
• "Restaurant is nice, clean and airy and has a nice ambiance."
• "Front of house is clean and staff, customer service good."
• "Place was clean, staff were attentive but didn't seem like the place was a joy to work at."
• "Restaurant is situated on a busy shopping precinct and has wheelchair access."
• "The atmosphere was laid back."

Cons:

• "Food was as great as ever, however the table arrangement placed us near two speakers that were far too loud."
• "The seats/tables were all dirty we even swapped tables and it was the same."
• "Went here late one evening and the music was blaring."
• "With children, we were straight away seated under a speaker which was too loud for many reasons."
• "Cooking area is messy food all over floor."
• "It was like being in a zoo, noisy kids running around standing on seats to eat no parental control."
• "Dishwasher alarm constantly sounding the the door to the room where it was left open despite it being a fire door."

Value

Pros:

• "I highly recommend Nando's and this location."
• "Has a 5 star food hygiene rating as of April."
• "The drinks are unlimited, which is great."
• "Staff are always polite, food comes quick and is cooked to perfection."
• "Great for after work if you're too tired to cook and you can get a half decent beer or wine."
• "We had a work lunch and received 20% off our food as we are local authority workers."
• "Nando's Walsall is always good. Restaurant is always busy but if you want a quieter meal you can sit in the conservatory."

Cons:

• "Bottomless drinks are quite expensive at £3.50."
• "No refillable drinks, charged £1.35 per can of Coke zero."
• "Local to us. drinks are always flat botless yogurt never works. Food been sitting on the side 20 mins no ones bothered to bring it to the table had to go and get it my self. Id rather spend the extra and go to Birmingham."
• "Paying for parking was the only negative which was only a pound but still."
• "Gutted we spent £60 on food and had to pay 90p for a bbq sauce for our bbq chicken."
• "It is a bit pricey for the small portions."
• "Good parking options outside, however have to pay due to it being on a shopping park."