The Range, Paignton Reviews Summary

Pricing and Price Display

Pros:

• "Fairly big store which is mostly clean and organised with plenty of range."
• "A good size branch of The Range with practically everything you could want for your home and garden at reasonable prices."
• "Prices are decent and not too expensive."
• "Great prices in a wide range of items with lovely and helpful staff."

Cons:

• "There were some things we wanted that had no price on e.g. 80L storage boxes and twisted topiary bushes."
• "So many products with no price on. This is a new thing I’ve noticed and it is very annoying."
• "Prices missing on shelves across the store or wrong prices displayed."
• "No prices on absolutely anything so didn’t buy much."
• "Although this place has everything and the staff are all very helpful, the price at the till does not always reflect the price on the shelf…"
• "Prices on the ticket are mostly wrong and they don't accept their mistake."
• "Not everything is priced. Can be annoying to keep going to the busy till just to find out how much something is."

Customer Service

Pros:

• "Cant fault this shop! Love it everything under one roof there's never a week I'm not in there for something! Good value staff lovely helpful."
• "Found a variety of things I had on my list, from curtains, blinds and lamps. Also wheelchairs were readily available without having to ask."
• "An enormous store all on one level with an abundance of every type of item available to purchase. A nice cafe with pleasant staff serving."
• "The better of the ranges nearby, a good selection of things, a decent layout due to being purpose built and the staff are usually good natured and helpful."

Cons:

• "Asked a member of staff in the craft section if they sell thin foam or draw liner sheets she was very rude & not at all friendly."
• "Staff are generally unhelpful and one of the management staff had a really bad attitude towards staff and customers."
• "The service is pretty poor. Staff often sullen and unprofessional."
• "Worst customer service. I have so many examples but here are the 2 latest."
• "Very poor customer service. And also so many items are not priced!!"

Product Availability and Selection

Pros:

• "Got to be the biggest The Range I've ever seen, so much to see. Mostly visited to look at their Christmas section, plenty of nice decorations to choose from."
• "A huge shop for the Range, selling pretty much everything you need for your home. This time of year its full of Christmas goodies, decorations and other paraphernalia."
• "Great range of products. Some staff do need a little more motivation to help customers."
• "Very large store with free parking and good disabled access, also with an in-store cafe and Iceland Store."

Cons:

• "If you’re going to have Christmas in August in about 20% of the store then why not add Halloween in 15% and Easter in 15% as well all year round."
• "For some reason the entrance is via the exit, which during busy times makes things a little awkward. Lots of gaps on the Christmas shelves, already."
• "They are really disrespectful and the aquarium filter turned out to be broken, they kept us busy for 30 minutes saying it was working according to us, I would not recommend it at all."
• "It's a very big store with a massive range of products but I personally think its a bit pricey."