Primark Reviews Summary

Category: Clothing store

Address: Unit 1, Drake Circus Shopping Centre, 1 Charles St, Plymouth PL1 1EA, United Kingdom

Phone: +441752660254

Rating: 4.2
based on 163 reviews.

Store Atmosphere

Pros:

  • "Fantastic large store offering a great range of clothing for ladies, men plus children all at amazing value for money."
  • "A nice, clean, well kept Primark store which I find is hard to come by."
  • "Store is clean and well lit, so that I can see everything clearly."
  • "Great store one of the tidyiest I have seen."
  • "Primark in Plymouth is really good. Very clean, welcoming and has a good choice of clothing and sizes in stock."
  • "This store has always been well presented."
  • "Store was clean and tidy."

Cons:

  • "Shop was boiling when I went in, the queue can get horrendous at times."
  • "It's unbelievably hot in here. Don't know how the staff bear it."
  • "Too hot!! A very stuffy store and not a pleasure to shop in at all."
  • "It's like an oven. I actually witnessed a girl collapse because of it."
  • "I found its far to hot when walking around the store I couldn't wait to pay for my goods as the queues for paying for purchases was so long I won't be going into there again sorry."
  • "The home section is cramped in a corner."
  • "Everything seemed to be just dropped all over the place."

Staff and Service

Pros:

  • "Till staff however were very helpful."
  • "Staff are exceptionally professional, chris my checkout guy was so friendly and hospitable."
  • "Staff are always very willing to help and very friendly."
  • "Couldn't fault the service of Rebecca today. She was caring, understanding, she was knowledgeable and was so helpful she even came back to check again if I was ok finding what I was looking for."
  • "I would like to highlight the bright young man working at the tills named Ryan who gave me outstanding service, great to chat with and has everything an exemplary service requires!"
  • "The staff have always been friendly to me."
  • "Staff are knowledgeable and friendly."

Cons:

  • "If I could give it no stars I will! Rude employees not helpful at all!"
  • "All the staff look miserable! Is it really such a bad place to work?"
  • "Extremely rude staff who are not interested in customer service at all."
  • "If you have anything to take back, make sure you're not in a hurry, as despite plenty of staff around, they would rather chat and have a laugh than deal with you!"
  • "Woman by the main exit was very rude."
  • "Very poor customer service from some of the employees."
  • "Depressing staff, angry shoppers, long queues, very busy shop and staff on the tills letting their friends jump the queues to have a chat."

Product Selection and Quality

Pros:

  • "Actually surprisingly good quality considering how cheap their items are."
  • "Beautiful impressive clothes."
  • "Huge selection at good prices."
  • "A good selection of clothes, accessories and make-up etc."
  • "They have a very large selection of stock here."
  • "Brilliant shop with excellent prices and a wonderful choice for lots of styles."
  • "Large variety of essentials."

Cons:

  • "They dont cater for average or slightly bigger than average men. It's 95% slim fit or skinny fit."
  • "Mostly poor quality, nasty materials."
  • "The quality of clothing is not great, most items either shrink or run in the wash."
  • "Too many size 4 clothes and not enough size 16 and over."
  • "Really poor choice/selection given the size of store."
  • "Primark seem to think all men love skinny or tight fitting trousers."
  • "The clothes are very poorly made even if they are cheap, the clothes always on the floor or in a mess."

Shopping Experience

Pros:

  • "Primarks is must shop for most of the population who cannot afford the luxury of posh shops."
  • "Went during week nice and quiet."
  • "Always a pleasure shopping in Primark."
  • "But the wait is well worth it as they have a huge selection of everything, clothes, underwear, make-up, jewellery, shoes, handbags, homewares, you name it & they've probably got it."
  • "Primark in Plymouth - what a well set out store with very helpful staff."
  • "With FREE WIFI in store as a bonus."
  • "Overall a good place to shop with great prices in all categories."

Cons:

  • "Good clothes for the price, but the cage style dividers around the escalators and till area create what was, for me, an oppressive atmosphere."
  • "Only 1 set of tills open and not all tills in use....queue of more than 40 people waiting to be served."
  • "It can get busy and a bit messy (from thoughtless customers not putting things back properly)."
  • "I used to go to primark for cheaper, good quality options but now the prices are so much more expensive."
  • "Confusing social distancing entry! Lots of people were jumping the barriers which was unfair on those who followed the measures.... Then when I eventually found my way in, I couldn't find the way out."
  • "The queue for the changing rooms is too long and having only one set of changing rooms in the entire store is ridiculous."
  • "It's an okay place with great clothing prices, but the odds of you running into a rude member of staff appears to be 50/50."

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