Address: Unit 1, Drake Circus Shopping Centre, 1 Charles St, Plymouth PL1 1EA, United Kingdom
Phone: +441752660254
Rating: 4.2
based on 163 reviews.
Store Atmosphere
Pros:
"Fantastic large store offering a great range of clothing for ladies, men plus children all at amazing value for money."
"A nice, clean, well kept Primark store which I find is hard to come by."
"Store is clean and well lit, so that I can see everything clearly."
"Great store one of the tidyiest I have seen."
"Primark in Plymouth is really good. Very clean, welcoming and has a good choice of clothing and sizes in stock."
"This store has always been well presented."
"Store was clean and tidy."
Cons:
"Shop was boiling when I went in, the queue can get horrendous at times."
"It's unbelievably hot in here. Don't know how the staff bear it."
"Too hot!! A very stuffy store and not a pleasure to shop in at all."
"It's like an oven. I actually witnessed a girl collapse because of it."
"I found its far to hot when walking around the store I couldn't wait to pay for my goods as the queues for paying for purchases was so long I won't be going into there again sorry."
"The home section is cramped in a corner."
"Everything seemed to be just dropped all over the place."
Staff and Service
Pros:
"Till staff however were very helpful."
"Staff are exceptionally professional, chris my checkout guy was so friendly and hospitable."
"Staff are always very willing to help and very friendly."
"Couldn't fault the service of Rebecca today. She was caring, understanding, she was knowledgeable and was so helpful she even came back to check again if I was ok finding what I was looking for."
"I would like to highlight the bright young man working at the tills named Ryan who gave me outstanding service, great to chat with and has everything an exemplary service requires!"
"The staff have always been friendly to me."
"Staff are knowledgeable and friendly."
Cons:
"If I could give it no stars I will! Rude employees not helpful at all!"
"All the staff look miserable! Is it really such a bad place to work?"
"Extremely rude staff who are not interested in customer service at all."
"If you have anything to take back, make sure you're not in a hurry, as despite plenty of staff around, they would rather chat and have a laugh than deal with you!"
"Woman by the main exit was very rude."
"Very poor customer service from some of the employees."
"Depressing staff, angry shoppers, long queues, very busy shop and staff on the tills letting their friends jump the queues to have a chat."
Product Selection and Quality
Pros:
"Actually surprisingly good quality considering how cheap their items are."
"Beautiful impressive clothes."
"Huge selection at good prices."
"A good selection of clothes, accessories and make-up etc."
"They have a very large selection of stock here."
"Brilliant shop with excellent prices and a wonderful choice for lots of styles."
"Large variety of essentials."
Cons:
"They dont cater for average or slightly bigger than average men. It's 95% slim fit or skinny fit."
"Mostly poor quality, nasty materials."
"The quality of clothing is not great, most items either shrink or run in the wash."
"Too many size 4 clothes and not enough size 16 and over."
"Really poor choice/selection given the size of store."
"Primark seem to think all men love skinny or tight fitting trousers."
"The clothes are very poorly made even if they are cheap, the clothes always on the floor or in a mess."
Shopping Experience
Pros:
"Primarks is must shop for most of the population who cannot afford the luxury of posh shops."
"Went during week nice and quiet."
"Always a pleasure shopping in Primark."
"But the wait is well worth it as they have a huge selection of everything, clothes, underwear, make-up, jewellery, shoes, handbags, homewares, you name it & they've probably got it."
"Primark in Plymouth - what a well set out store with very helpful staff."
"With FREE WIFI in store as a bonus."
"Overall a good place to shop with great prices in all categories."
Cons:
"Good clothes for the price, but the cage style dividers around the escalators and till area create what was, for me, an oppressive atmosphere."
"Only 1 set of tills open and not all tills in use....queue of more than 40 people waiting to be served."
"It can get busy and a bit messy (from thoughtless customers not putting things back properly)."
"I used to go to primark for cheaper, good quality options but now the prices are so much more expensive."
"Confusing social distancing entry! Lots of people were jumping the barriers which was unfair on those who followed the measures.... Then when I eventually found my way in, I couldn't find the way out."
"The queue for the changing rooms is too long and having only one set of changing rooms in the entire store is ridiculous."
"It's an okay place with great clothing prices, but the odds of you running into a rude member of staff appears to be 50/50."