Address: 64-82 Broadfield Rd, Lowfield, Sheffield S8 0XL, United Kingdom
Phone: +441143627777
Rating: 4.5
based on 202 reviews.
Customer Service
Pros:
"Friendly and knowledgeable staff."
"The customer service is great (Peter who served us was very knowledgeable and attentive), we felt welcome and comfortable to try and test equipment before buying."
"Everyone I dealt with by email and in person was really helpful."
"Guy who served us was fantastic.very patient kind and super enthusiastic for Dad to try whatever he wanted."
"The Rich Tone team are very knowledgeable and friendly."
"Helpful and friendly staff advised on the right entry level guitar for my son."
"I've bought things from Rich Tone Music two or three times now and have always been delighted with the care they take to provide excellent service."
Cons:
"Incompetent at processing refunds, Andy. Fabricate stories to pass the buck to PayPal as a baloney story to cover up their mishandling and incompetent handling of my refund, Jo."
"Worst customer service! Their courier damaged the guitar due to mishandling."
"Sorry guys but a professional shop you aren't... These guys tell lies to get you to buy from them."
"They don't respond to phone calls or emails, the customer has to chase and chase to get a reply."
"The thing that makes me not want to shop here again are the staff are largely rude, surly and generally disinterested."
"They are always well staffed but fail to have trained their staff in basic customer service."
"Terrible customer service in my opinion and I would not recommend them."
Product Quality
Pros:
"The guitar is also fantastic."
"The guitar was otherwise mint and exactly as described."
"The guitar & case could easily pass for brand new, they are 100% mint/ perfect."
"The Telecaster whilst second hand was like new and setup was great they also gave me a new Fender gig bag and an extra set of strings."
"The guitar is absolutely fantastic and in great condition."
"I came home with a Beautiful Gibson Les Paul and Amp."
"we finally chose the most amazing Fender at an excellent price."
Cons:
"Very disappointed in this guitar, £500 is a lot of money to us, and now we have no working guitar."
"Complete waste of time when it comes to buying from them on Ebay."
"Ordered a Guitar which was advertised online... Called the store the next day and was informed the order was cancelled."
"I tried to buy a guitar which had the words 'special order' next to it... A month and a half later... the guitar will not arrive as it's discontinued."
"Bought used speakers which were apparently tested (1300W speakers sounding like 100W speakers)."
"Speakers were also faulty to top it off!"
"Ordered a guitar online which was clearly showing as being on stock and requested next day delivery. After 3 days waiting I rang the shop to discover they did not have the guitar on stock at all."
Price and Value
Pros:
"Turns out it was more expensive than the one I'd ordered so I am delighted."
"I was even happier when I got home and looked for reviews and prices on the guitar to see if I'd bought a good instrument at the right price, I can't find it cheaper online."
"Sales staff very helpful and knowledgeable, great range of products at a very good price."
"Very reasonably priced (imo) and great service from the team."
"Great price on part ex for my guitar along with fantastic service and advice in purchasing a new guitar."
"I just purchased a sort of starter pack at a great price."
"The selection of instruments and equipment is outstanding."
Cons:
"The actually shop if you're just buying something is just way overpriced for what you get."
"Misled lied to and ripped off."
"Prices aren't competitive and can usually be beaten with a Google search."
"A lot of their kit is a little on the pricey side."
"They lie about having items in stock when in reality they are ordering them from somewhere else."
"They have had a ridiculous 'locked door' policy in place for a long time meaning you have to wait outside just to be let in the building which strikes me as very elitist."
"Great selection of gear good to walk around, but it’s basically cex of the music world, you will be offered a pittance for anything you want to trade in and will have to pay over the average price for something new."
Shopping Experience
Pros:
"An excellent musical store. They provide all your needs, in my case for Acoustic guitars."
"Always an excellent experience when I visit Rich Tone."
"Superb experience."
"Having nothing but praise, I would unreservedly recommend this well stocked music store."
"I really appreciate the fact that you can look around without any sales pressure at all."
"Fantastic shop and staff."
"the staff were all amazing, they couldn't have done any more to help us."
Cons:
"Overall, disappointing. Sure, they could be one of top internet-based stores."
"Disaster. They(rich tone) always cheating."
"Complete waste of time when it comes to buying from them on Ebay."
"Sorry guys but a professional shop you aren't... These guys tell lies to get you to buy from them."
"The store still has a buzzer on the door to request access - you can't just walk in for a look around!"
"No wonder people buy online when this is the experience you get in person."
"The terrible organisation, woeful attitude to customers, non-existent attention to detail and laughable communication mean that you’ll more likely regret every single click of your order."