Richardsons (Car Sales) Reviews Summary

Customer Service

Pros:

• "Absolutely outstanding can't praise them enough."
• "They are polite, friendly and very helpful."
• "Simon and the staff were very helpful & courteous this made the whole experience enjoyable."
• "Simon, the Sales Manager, proved to be extremely helpful in all aspects of the part-exchange and purchase; nothing was too much trouble and his advice was invaluable."
• "Adi was really helpful and not forceful with any salesman rubbish."
• "Simon was very professional and friendly and was always quick at responding back to myself or my brother."
• "Simon couldn't of done enough for me, great service, great approach no pushy salesman spiel."

Cons:

• "He didn't even know how much the car we was enquiring about was advertised at."
• "They are the biggest crooks going. DO NOT buy a car from them."
• "Went to look at an overpriced for its year Jag."
• "The dispicable creature posing as a car sales man couldn't have been less helpful if he'd tried."
• "Went to look at an overpriced for its year Jag and when I queried the price the salesman told me they wouldn't budge on the price."
• "However the issue of timing belt change tripped me up to the tune of £600."
• "Unfortunately, my car developed a fault on the auto gearbox."

After Sales & Warranty

Pros:

• "Nice to find a garage that cares about the after sales."
• "The after sales has been amazing."
• "Recently had trouble with the brakes and contacted Simon at Richardsons who arranged for replacement of brake pads and discs at no charge."
• "Excellent after sales service from both Simon & Chris, we had a few very minor issues with a recent purchase, but everything was sorted under warranty and nothing was too much trouble - buy with confidence!"
• "The after care I received was excellent too."
• "Their after sales service is second to none."
• "Simon arranged for a colleague to travel to Sheffield to collect it and had the problem fixed at no cost under the three month warranty agreement before returning the car back to me."

Cons:

• "Shortly after sale the car had a heating fault that took some diagnosing and and a big job to repair."
• "as soon as I bought it, it has had numerous problems that have resulted in me spending about another £1000 in getting the car properly drivable."
• "Did a round trip of 100 miles to these people to view a car on which I had asked them to check that the Air Con worked and had been assured that it did. It didn't."
• "We purchased an Audi from Simon at Richardson's and collected the car as we are from Newcastle and wanted to drive the car back. With an hour left on our journey an amber light came on the dash and the car went into limp mode."
• "The car had an issue when we arrived home so the manager sent a courtesy car to tide us over while the problem was rectified."
• "We did have a problem with the wheel balancing on the car due to new tires being very kindly fitted."
• "After a day the engine management light came on so phoned up the following day when they opened they told me to go straight in."

Vehicle Condition & Quality

Pros:

• "The car is brilliant and as described."
• "Absolutely love the car it’s mint both inside and out."
• "I was very impressed with how good the car looks and how well the interior was valeted - it looks brand new."
• "The car I bought was well priced and exactly as described and the trade in on mine very fair."
• "Car was in great condition and they completed a full service and MOT prior to collection."
• "The car was immaculate down to the engine bay and felt like a new car despite being 11 years old."
• "The car we bought was presented as though it was brand new! It was immaculate."