Address: Alexandria Drive Lord Sheldon Way, Manchester, OL7 0QN, United Kingdom
Phone: +441615168227
Rating: 4.3
based on 785 reviews.
Customer Service
Pros:
"Naz at Ashton...not pushy at all and gave me lots of time to think about it all."
"Agnieska...updated me on who would be seeing me to view/test drive the car."
"I have just bought a car from Carshop, Manchester and I received great service from Naomi."
"Alan helping us to decide what would be a good choice to suit our needs. He was 100% spot on. Very knowledgeable."
"I came on a busy Saturday and even though Jack was already dealing with other customers he managed to squeeze us in when we came in with a query."
"Thank you for all your help naz and becci, would highly recommend these two!"
"Was greeted at the customer entrance by Asif who was very polite and friendly."
Cons:
"Would not recommend buying a car from the car shop, 4 months I've had the car and they are an absolute nightmare to deal with."
"The worst place to get a car especially with the service plan as they will steal your part implement that you did not have it and tell you ro replace it yourself."
"I would advise not buying from car shop as their aftercare service is DREADFUL."
"The customer service team are absolutely rude when needing help from them. The attitude from them is disgusting."
"Lots of customers were unhappy with their service after observing them complaining to staff."
"ZERO customer service, they don't care about you once you've driven the car away and paid."
"Awful customer service, had to take my car to them twice to Fix a DPF issue under warranty."
Car Quality
Pros:
"Car is immaculate had it valeted again before we left to make sure it was perfect."
"The car was spotless & probably the cleanest car I’ve received off any dealer!"
"Car Shop really easy to deal with and have lots of good car stock to view."
"The car was not the cleanest, but was in a good standard with good knowledge with it."
"The car is perfect and I love it."
"Fantastic place, fantastic prices."
"The service provided was amazing and I’m excited to pick up my new car."
Cons:
"When I had brought the car I didn’t realise there was mould under the seats."
"I brought the car and from day one it had multiple noises on it and the brakes grinding."
"Soon after we bought the car, we started experiencing issues with the entertainment system crashing."
"Borderline illegal tyre due to no tread and cracked."
"Broken rear window wiper."
"S Line Badge fallen off within weeks."
"the car we bought was sold to us with an immobiliser fault meaning no key can be programmed to the car!"
Sales Experience
Pros:
"walked into reception without appointment & within 2hrs had ourselves a new car."
"Sam greeted us as we arrived and spoke to us about what we were looking for."
"We had a look for a new family car and ended up finding one we really liked!"
"The process was lengthy but we came away with our new car on the same day feeling totally looked after."
"Visited the car shop yesterday and today I’ve walked away with a pick up date for my new car!"
"Great experience at the car shop Manchester for my part exchange."
"Great from start to finish."
Cons:
"However, Part II, the sign up, was a drawn out affair."
"Had my car 6months from car shop manchester. After few wks it developed bad squeel from front wheel. Took it back 1,2,3,4,5,6 times to be fixed."
"Avoid this car shop its very bad service and so many complaints about this place."
"So much time has been wasted and now we are well past car shops poxy 3 month warranty."
"Piss poor after care service from Ashton Carshop."
"Couple of slight problems, not really been rectified, messed about a bit."
"Reported issues from the test drive faulty battery warning and still have the same issues which I was told would be resolved."
Financial Services
Pros:
"Business Manager Mumzy was brilliant. He explained all the financial side and made it an easy pleasant transaction."
"Business manager Munzy is second to none. He explains everything fully and made sure I understood everything throughout the course of the transaction."
"Five star service from Steve, who must have got his step count for the day fetching keys and walking around the site while we viewed several cars. Also from Terry who explained all the financial details and optional extras clearly and without pressure."
"Terry Foran...took me through the finer details of the finance in a clear and reassuring manner."
"Alec, the business manager then dealt with the payment of the car. Again, he was professional and knowledgeable."
"Steve and Mumzi made the experience so easy and a pleasure."
"Mumzy was great talked us through everything and helped us find the perfect car!"
Cons:
"Then we got passed on to a business manager who was incredibly pushy about all the expensive extras."
"I bought the warranty as an extra and it’s cost me so much more money on top of it."
"Extended Warranty sale is also a joke when you get it they say everything is covered, but in reality it isn't."
"Bought a vehicle of them in February 2023, bought the extended RAC warranty alongside it. They have made an error in putting the start date of the warranty into September 2024."
"Very poorly managed especially on the business management part."
"Very poorly managed especially on the business management part. took over a week to finalise my perches."
"On handover day I arrived on time for my appointment but was made to wait almost 2 hours."