IMO Car Wash Reviews Summary

Staff and Service Quality

Pros:

• "The staff at Marshal Road. E10 5NH, are excellent."
• "Best car wash in London, This is my regular not only because it’s close to my house but because every worker is genuine and take care and time in cleaning cars."
• "Quick and professional. Interior + exterior clean took no more than 20mins (on a busy Friday night)!"
• "I have been in leyton i never seen such a good service and the guys is very comunicated and very friendly and i just recomended to the people a good service."
• "We always come to TMO Leyton for our car washing (inside and out). Always the best for service, attention to detail and price."
• "Car came out the end spotless!"
• "They made my car almost look brand new after having my car washed there."

Cons:

• "Terrible service and very poorly managed!"
• "Everyone be aware please this car wash has a sharp brushes which damaged my car paint and left scratches and bad marks I'm so disappointed and si sad they Ruined my car in 5 min."
• "Poor service. Very Rude."
• "The staff are very unprofessional and rude."
• "A guy that served me yesterday was so rude, nearly put the card reader in my face."
• "Lazy and not offering the service you request sometimes."
• "Not impressed at all with the wash and the service."

Accessibility and Payment

Pros:

• "Automatic car wash. Open in this pandemic situation."
• "Using their app you can get offers time to time."
• "The guy with the Scorpion tattoo on his neck jet washed my car amazingly before I went through for a triple shampoo."

Cons:

• "I came here 6 times, 3 times it was closed within the stated working hours, 1 time was 'under maintanance' while all the employees were chilling outside."
• "Closing an hour early without updating the web site or app is pretty poor."
• "Came here to wash my car. Unfortunately and already second time they didn't accept card payment as their card payment system wasn't working."
• "Queued up for ages only to be told it was cash only I said you could have told me earlier!"
• "Irritatingly, this site will only take cash, despite the business being quite clear about accepting both cash and card payments."
• "Card Machine keeps breaking down and they ask you to pay in cash all the time."
• "Not open during times stated on website."

Value for Money

Pros:

• "Very fast, affordable and acceptably-clean car wash service."
• "Cheap prices. Your car will always be very clean after using this service."
• "I went for the highest level of service, as I had a voucher reducing the price from £12 to £10."

Cons:

• "Paid £12 pounds for Ultra wash but don't really think worth the money."
• "Prices increased to £5."
• "The wash is very bad, 2nd time in 2 weeks I have been there but the service has become bad."
• "Paid £18 for in and out. Its automatic clean outside so cant complain but inside £15 for 5 mins hovering seats and even didn't hovering the mats not even cleaning the dust on dashboard or windows ABSOLUTELY rubbish job ! Wont use the in service again !"
• "I paid for triple wash and when my car was coming out of the wash i saw the tab basic wash blinking."
• "Big mistake, the machine put scratches all over the paint work."
• "I paid £24.5 for the car wash. The cleaning is substandard."

Customer Experience

Pros:

• "Fantastic car wash i am a Addison Lee minivan driver I have been using this car wash three times a week for last 3 years staff are extremely helpful and friendly always clean my car nice."
• "I am 82 years old and they take good care of me and make sure I have somewhere to sit and ask about how I am coping."
• "Lovely guys. I’m a wheelchair user and they are so helpful and understanding."

Cons:

• "The only imo that doesn’t add prewash before the car goes into the wash."
• "Poor service, even though it is attended, the general quality of the car cleaning is of a poor standard."
• "Let’s not even talk about the fact that the guy taking payments, leant in my window completely massless and the guy cleaning my car was one of those that like to wear the chin mask."
• "Not worth the money, rear of the car and wheels are still dirty after a wash."
• "I was in a rush and when I arrived there was a queue. Had to wait around 15mins to get my car to the front of the queue."
• "Owner should investigate staff who are stealing people's money."
• "Visited today and prices for valeting services has been removed. I was charged a much higher price than this time last year."