Kwik Fit - Chippenham - The Causeway Reviews Summary

Customer Service

Pros:

• "Fantastic service today by the team. They went out of their way to get the correct tyres for my Mondeo, fitted quickly, knowledgeable about alignment."
• "Absolutely wonderful service this morning from Tim and Sam. Explained what was needed, gave me options and provided excellent customer service."
• "The guys were friendly and very helpful and sorted me out very quickly."
• "The help I received was second to none."
• "I received the best service I have ever received at this type of facility."
• "I’m absolutely impressed with the standards of customer service with Paul and his team at Kwikfit."
• "So proactive and helpful this afternoon, great customer service."

Cons:

• "It took me from 8.30am to 2.30pm to finally get through to someone."
• "Avoid at all costs! My car went in for a free winter check and to have a comprehensive break check; it was booked in for 9.30AM on a Saturday. They broke 2 parts on my car and could not replace them!!"
• "Only went due to it being local for an alignment and then also having the laser alignment machine. They did the best they could but car didn’t feel no better and still pulled to one side."
• "I also asked (two different members of staff) about another piece of work that I needed done on the car. On both occasions I was told that they would get back to me after they'd spoken with a technician but after several weeks I've heard nothing."
• "Not helpful.. very bad service.... my car booked in for brakes and it was a confirmed booking.... but supervisor without even looking in the system denied the booking said it's not booked in."
• "Had been happy with them in the past... until they said my car needed a full set of brake pads and discs changing as a matter of urgency costing around £500."
• "Received a typical male response, yet the male that arrived just after me was told he would be fit in, but me, who only wanted an advice was sniffed at."

Efficiency and Professionalism

Pros:

• "The team were great - fixed my broken suspension and sorted my tyres too."
• "I was seen on time, shown and told exactly what was wrong with my wheel alignment. Sorted straight away and car feels new."
• "Good service and prices. Cheerful employees best service ever had... Like there New reception and Customers seating area."
• "Had a very slow puncture/leak. Tyre was inspected for punctures, valve for leaks and rim for dents. None found. Tyre was re-seated with new sealant around rim and valve. No charge!"
• "Had a blow out on the M4. Limped with the emergency spare to these guys and they had us back on the road safely in 40 minutes."
• "Excellent service!! Got us the tyre we needed, same day, at a good price, and fitted it very quickly indeed."
• "Great service at this Kwik Fit! They were busy, but still able to check my tyres same day before closing."

Cons:

• "They made a mistake with the tire replacements - I had to make a second booking."
• "Previously messed about by another garage with my wheel alignment."
• "Original quote for work was £275 but the final quote was £450... For parts that I then got off of EuroCarParts for £145."
• "I booked an Air Con recharge at 9am.......25 minutes later I was told all good to go. I got home and checked the temperature output and there was no change....nothing."
• "I turned up got my baby out the car and checked my vehicle in to only be told that they've taken another car in before mine, therefore I could be waiting 4 and half hours instead."
• "Car dropped off at 8.30am as required. Full service booked. From 3.30pm tried to ring to see when I could collect but no answer."
• "Not good! Set at 40psi instead of 33!"

Value and Pricing

Pros:

• "Two new tyres fitted and tracking corrected, wallet a canny few quid lighter but job done well at a competitive price and free coffee while you wait."
• "Thank you for the brilliant helpful staff who checked my daughter's cars brakes, even though they were very booked up they fitted us in and sorted her out."
• "Unlike many branches of KwikFit, the local guys are great - helpful, knowledgeable and know what customer care means."
• "The price I paid for the service I received was excellent."
• "Friendly staff, always ready to help you and an extra mile."
• "Needed two new tyres. Better quality and cheaper tyres than any other major garages around."
• "Best price too - £781 for the set."

Cons:

• "I was quoted £45 for my wheel alignment then I sent my partner in and she was charged £70."
• "The deducted 1 star is due to price, but I don't hold this particular branch responsible, that's just the business model."
• "Ordered a couple of front tyres for my daughter's car to be fitted the following day, unusual size so great that had them in stock. She dropped her car off and got a frightening phone call, later that morning, saying her discs, pads and rear tyres all needed replacing at an extra cost of over £500."
• "Had to cancel the fitting but took it to a local dealer as it was 'very urgent they are replaced'. The dealer confirmed there wasn’t anything wrong with the brakes and were hardly worn."
• "Disappointed that they may be too overly cautious and thus scaring customers into spending money not required."
• "My advice would be to avoid!!!"
• "Recently visited another branch of kwikfit last Sunday, guy serving was very rude."