Address: Port Wy., Ashton-on-Ribble, Preston PR2 2DF, United Kingdom
Phone: +441772507161
Rating: 4.5
based on 143 reviews.
Customer Service
Pros:
"Friendly and helpful service."
"These guys were total pros, super helpful from start to finish."
"Staff helpful & friendly."
"Nothing was too much of a bother for him, not only educating me but also going out of his way."
"Kept me updated almost daily on the progress of the car."
"Very different experience from buying previous vehicles, nothing felt forced, I was listened to with no pressure."
"Always available for a call prior to collection, fantastic service overall."
"Called me throughout the process when the car was coming down from Newcastle and updated me when it arrived."
Cons:
"So far I am disappointed with the level of service, we are disregarded, lack of contact and specifics."
"Your car will come dirty as they have no idea what Valet means."
"Chasing up an outstanding job for a crack on the window screen, should be simple to resolve and had communication. Still waiting on a call."
"The only car dealer I’ve ever been to that sales people take forever to help."
"No pictures or phone calls for us to arrange collection, no updates on what was happening with the car."
"Car was full of scratches and needed two new lights, should have been sorted before presenting it."
"I then found another car and was unable to finalise the sale but my depo/reservation money was never refunded."
"My car was booked in for a service this week and I have to say from the moment I arrived I was made to feel like a valued customer."
Delivery and Responsiveness
Pros:
"Even went to collect my car from another area which was fab and very convenient."
"Both Himat and Thomas pulled out all the stops to get it MOT'd and ready for collection Friday lunchtime."
"He communicated promptly and returned my calls as promised as well as quickly processing the collection paperwork."
"Matt has got to be one of the best salespeople we have ever encountered."
"I thought there was an issue with the central locking and they got me in to help immediately."
"The car was delivered to Preston so I could take it for a test drive."
"Car was serviced, MOT'd and valeted before arrival and was ready in the showroom for my collection."
"Got our new car from Preston Motor Depot Craig and Luca we’re so helpful and friendly made every thing so easy."
Cons:
"It took Niall two whole days to reply to my email."
"And from Monday we are waiting when we can pick up the car. Another email went unanswered today."
"ZERO contact from the garage after 3 weeks!!"
"We liked a car from car supermarket which was in one of their other showrooms, we still fighting for the £100 several phone calls later."
"Just as the car was coming out of warranty it started to develop faults."
"We walked around looking at cars for 15 minutes nobody came to assist us."
"Terrible service, told them on first visit it would be a mix of cash and credit card payment; on second visit they weren't for accepting credit card over £1k."
"Very disappointed, car was a different price to what advertised on website, mileage was a lot higher than also advertised."
Quality of Vehicles
Pros:
"Car was valeted and looks amazing inside and out."
"I bought an Audi A4 from the Preston branch which was a smooth transaction."
"Had a bad experience previously with another branch to the point that I had to take it higher up the chain to get things done."
"I bought a car recently off Himat. He was amazing, the customer service was brilliant."
"Brilliant customer services and got a brilliant deal with the car."
"Recently bought a Tesla M3 from here. Great service and support."
"Couldn’t fault anything with these guys. Found the car I wanted, in the colour I wanted."
"My experience at Motordepot Preston was great. Salesperson was very professional."
Cons:
"My car came with an error and when speaking to the manager Mark he will completely ignore your messages."
"Car was full of scratches and needed two new lights."
"My car was booked in for a service this week and I have to say from the moment I arrived I was made to feel like a valued customer."
"The garage I took my car to were very adamant that these kind of issues are unlikely to occur during the short time I have had the car."
"Found so many issues with the car purchased from here which is beyond belief and some issues have been constantly repetitive in the span of a year."
"Bought a Mercedes I noticed a few issues with the car when I took it on the test drive like the exhaust ticking and the handbrake taking ages to pull."
"The worst thing I did was buy my car from here.. customer service is not brilliant."
"I bought the free services for life package had the car in recently and got a call asking for authorisation to do some emergency work which I agreed to."