MotorTrust UK Reviews Summary

Customer Service

Pros:

• "Professional and friendly service right from the word go."
• "Quick and painless and made the process easy."
• "No high pressure sales techniques, a fair trade in price."
• "Ben was very friendly and extremely helpful, ensuring the car was in great condition."
• "Dealt with Stephen and Adam when buying my new car. Both guys were amazing."
• "James Taylor was the salesman and was brilliant with everything including tax & insurance."
• "I would highly recommend this dealer. Vehicle was very clean and tidy."
• "Great experience, no pushy sales, excellent customer service."

Cons:

• "Just don't trust them but they agree and others come out then I had bought a car."
• "I had to take time off work to go to garages to get quotes and my AA membership is getting a good hammering!"
• "Zero service for me. just don't trust them."
• "There's LOTS more to say but i'll keep it to myself."
• "Avoid at all costs."
• "Needless to say they didn’t bother to reply."
• "I am really sad and disappointed because I thought this garage was great to start with."
• "More concerning than that is after agreeing on a call on further details/videos that were needed, I heard nothing back."

Quality and Condition of Cars

Pros:

• "My new car (Audi A4) on time, spotlessly clean, new oil and filter, and with a new mot as well."
• "Picked up my 2018 Maserati Quattroporte today from motor trust. Absolutely love it 😍."
• "I bought my orange 1 series BMW from motor trust today, very pleased with the customer service."
• "The car was very well valeted inside and out."
• "Bought just the car I was looking for from here and I couldn’t be happier with the service provided."
• "The team from Carl to Andy the manager including the service lads. I am now the proud owner of my latest car."
• "Bought a lovely Audi A7 from here, Carl was extremely helpful."
• "Speedy, reliable and overall great experience."

Cons:

• "The car passed 10 days nothing I call them and they say today tomorrow."
• "Edit: after buying the car and getting it home things started to break."
• "I now only have one working key, one of the key fobs wasn't even for my car."
• "There was also vibration and a noise coming from the car when driving at speeds over 50 mph."
• "Unfortunately this was the case and my warranty doesn’t cover everything."
• "On a Skoda main dealer inspection I was informed that the noise was due to the buckled wheel."
• "Whoever just purchased my previous BMW 330e (HGZ8053)...Good luck with this faulty car."
• "Bought a car just under 2 months ago from Motortrust and paid just over 16k and since buying the car, I have had issue after issue with it."

Communication and Transparency

Pros:

• "Excellent and quick communication. Carl is a very professional and polite salesperson."
• "I have just purchased a vehicle with MotorTrust and couldn’t recommend them more! Ben was very attentive and helpful every step of the way."
• "Fantastic experience!! The team from Carl to Andy the manager including the service lads."
• "Dealt with Stephen and Adam when buying my new car. Both guys were amazing and looked after us."
• "Very straight forward about what I needed to know too. I recommend them to anyone looking for a new car."
• "Bought just the car I was looking for from here and I couldn’t be happier with the service provided. Adam was very friendly and helpful."
• "Great experience dealing with this garage. More than accommodating and were happy to help with any needs that I had."
• "Thank you Mark for making the purchase process so easy."

Cons:

• "Just don't trust them but they agree and others come out then I had bought a car."
• "Zero service for me. just don't trust them."
• "After several visits with their mechanic the car has never been fixed."
• "Needless to say they didn’t bother to reply."
• "After driving past we made the decision to stop and have a closer look at the vehicles in the hopes of finding something we liked."
• "Your response has been reported to google."
• "Prices seem high for what cars are. Waste of a 2hr journey to view cars."
• "More concerning than that is after agreeing on a call on further details/videos that were needed, I heard nothing back."