Hallmark Cars Reviews Summary

Customer Service

Pros:

• "Contacted Matt who stepped up and went the extra mile with customer service, issue resolved a man to his word."
• "The staff were super. Very professional but laid back at the same time."
• "John the salesman was very helpful in helping me choose this car."
• "No matter how many questions I asked Ash had the patience to answer them all."
• "Malcolm couldn't have been more helpful and genuine and you knew you could trust what he was saying."
• "Matthew was great sorting it all out."
• "I was greeted by a very friendly man named John and he made me feel totally welcome and relaxed."

Cons:

• "For obvious reasons he wouldn’t even get out of his chair and was a waste of time."
• "I enquired about a particular car twice through ebay and the Hallmark website. I was ignored twice."
• "every time I've made contact I've been fobbed off."
• "Unfortunately he wasn’t on site and spoke to a salesman called John who was not helpful at all one bit!"
• "They went back through the week hoping to see Matthew but was told he doesn’t work Tuesday or Thursday through the the week by a rather rude and aggressive stressed out chap called Colin."
• "Absolutely shocking customer service."
• "I'm sure this isn't a reflection on this garage as a whole because my first experience was good, but that salesman needs to work on his customer services because it has put me off buying a car from you and I definitely wouldn't recommended you."

Quality of Cars

Pros:

• "I have just purchased a Mazda 5 estate car from hallmark cars it is a very clean car low mileage and well prepared."
• "The cars they have are quality used cars and not dodgy like most other garages I've been to."
• "Recently our son bought his first car from Hallmark, a Fiesta with low mileage and great condition."
• "Bought a civic from hallmark cars two weeks ago, the condition of my car is outstanding."
• "The car is spotless and we are made up with it."
• "Bought a new car a week ago excellent service by Matthew and his dog came recommended by my brother."
• "The vehicle has also been into Chorley Nissan as there was a fault with the info/entertainment system which kept rebooting."

Cons:

• "Bought a car after 5 weeks the clutch went and couldn't actually drive the car so I had to get the work done where I live and hallmark refused to contribute in anyway towards the cost."
• "Turned up on day to a mucky car, inside and out so was pretty disappointed."
• "The alloys need refurbishing to prevent it happening again - cost £320 for all 4 wheels."
• "I then got in touch with the previous owner of the car, they informed me that the cars folding roof leaked, and the car has a few electrical faults."
• "There was a small engine leak roughly a month after I bought it."
• "Then around a month ago after I've barely used the car due to lockdown my engine has blown up leaving me with either a 3k garage bill or to pay the remaining 4k of finance."
• "Tyre's are a little worn but overall couldn't be happier."

Purchase Experience

Pros:

• "I would highly recommend this garage as one you can trust to give you an excellent and fair deal."
• "Very helpful kept in good contact with me during the sale."
• "No pressure buying, I looked over the car in my own time."
• "Even in these difficult times the purchase went without a hitch."
• "Salesmen leave you alone but help you when asked which I liked."
• "Leave you to browse without any hasle - no pressure."
• "The price of my car was extremely competitive and every detail was handled professionally and meticulously."

Cons:

• "It's a shame you have to take the warranty, if they could have even just dropped the price of the MOT off it would have been a cash sale with no part exchange."
• "Booked appointment on Thursday 19th of January to test drive a car on Saturday 21st January... Drove 75 minutes to test drive this car to be told it had just been sold."
• "Then around a month ago after I've barely used the car due to lockdown my engine has blown up leaving me with either a 3k garage bill or to pay the remaining 4k of finance."
• "I must find out who to report them too if there is as you say legislation in place to go against this."