Address: Bluebell Way, Preston, PR2 5PZ, United Kingdom
Phone: +441772846316
Rating: 4.6
based on 482 reviews.
Customer Service
Pros:
"From start to finish Sasha was great with processing everything and her customer service was excellent."
"Nathan was extremely helpful, taking time to speak to me to understand what it is I wanted from the vehicle."
"Alan went above and beyond to find me the right car for me - was with him for near 4 hours!! His customer service is outstanding."
"Paul Bennett was exceptional to deal with and made purchasing the vehicle a seamless process."
"Simon Fry is, hands down, the best sales advisor and general dogs body that I've ever met whilst buying a car."
"The service I have received from Sasha has been spot on, highly recommend buying a car from her."
"I have just been to pick up my new VW Tiguan at HPL Preston courtesy of Alan S. I want to leave a review to share how fantastic Alan has been."
"Really helpful sales team, we dealt with Alan and he was friendly and knowledgable."
Cons:
"Asked them a question publicly on their Facebook account as they do not reply to emails only to be blocked."
"This has cost both myself and my partner time and money driving a 62 mile round trip each time."
"The big dislike is definitely the in/out setup from the showroom. You can't just wander in and browse the car stock."
"No fuss, no over heavy pressure to buy the extras. Alex listened to what I wanted, my budget and worked everything out."
"After making an online enquiry and valuation for my own vehicle, Brian was straight off the mark the following day to address my interest."
"Had the pleasure of buying a car with Alex, very friendly and attentive."
"I came in to look around for my first car. I then sat down with michael with no idea of what I actually wanted."
"Lee W at HPL Preston was absolutely brilliant and a credit to the company. He spent the necessary time with me that was needed to choose the correct family car for us."
Vehicle Selection and Quality
Pros:
"An excellent set up with lots of cars to choose from. The sales staff are very friendly and their prices are competitive."
"The car we bought was good value, we came away with a great deal in my opinion."
"Cars need to be checked properly, always take someone who knows anything about cars."
"Really good experience, Brian greeted me and allowed me time to browse vehicles and decide which I’d like to take for a test drive."
"Alan Sheppard who has been well trained by HPL and expertly guided us through the process of getting our new car begining to end."
"Went to HPL motors Preston and can’t thank Simon enough for his friendly and knowledgeable service that he provided from the beginning to when he waved us off in are new cars."
"Fantastic experience, all round 10/10 service, I was well looked after by Brian who goes above and beyond."
"Alex from HPL Preston was brilliant. I knew which car I wanted to see, he promptly had it for me when I arrived and after a test drive I decided I wanted the car."
Cons:
"Sold me a car with 2 tyres barely of the legal tread and both needed replacing within 1 months."
"The car had not been valeted it was dirty. It took them 3 weeks to pay back my reservation fee that had been promised 2 days."
"Expecting our first child and unsure of what car my wife wanted, we went to HPL and was greeted by I think he's called Sean one of the sales executives."
"Sold a car with 6 years worth of service history missing, asked several times for this documentation & it was never sent over."
"The car was sold / advertised with cruise control and now I have been told that I need to pay extra to have it activated!"
"The buying process was great, as you'd expect. The salesman was very friendly and responsive."
"Car had an engine coolant leak & rattle noise - said they would fix it before release.. within 2 weeks of having the car, rattle was still present & coolant leaked all over the internal carpets."
"Expecting our first child and unsure of what car my wife wanted, we went to HPL and was greeted by I think he's called Sean one of the sales executives."
Value for Money
Pros:
"Bought an insignia from Nathan at hpl. Buying process was open and transparent and vehicle was prepared to a high standard."
"The sales staff are very friendly and their prices are competitive."
"We got a good price for our trade in and the car we bought was good value, we came away with a great deal in my opinion."
"Brilliant service and always a friendly face. We really wasn't sure what car we were after and with the knowledge and experience from Simon he helped us find our perfect family car."
"A very reassuring experience, considering I’d no idea what make or model I was looking for! Once we found Sasha she made everything so easy and straight forward."
"What a great experience to buy a car! HPL is a winning combination of keenly priced cars, a great choice and excellent customer service."
"I am very satisfied with my service from start to finish. Came to look at the car on Saturday and drove it home on Thursday. Everything ran smoothly."
"Excellent service throughout. I was unsure of exactly what car I was looking for. Our host, Sasha took the time to show us through various models."
Cons:
"Sold me a car with 2 tyres barely of the legal tread and both needed replacing within 1 months, left the oil cap off meaning I drove 4 hours with oil splashing all over the inside of the bonnet."
"The car was sold / advertised with cruise control and now I have been told that I need to pay extra to have it activated!"
"They take ZERO responsibility once you have made payment. If an issue does occur, they will do everything in their power to make you feel like it’s your fault."
"Worst company I have dealt with as they will not honor their responsibilities. So far my car is costing me over one thousand pounds."
"I Purchased my second car from HPL Preston. Always great helpful staff and a fantastic range of cars to choose from."
"Purchased a new car from Leah at the Oldham branch and she was very professional and hard working to ensure the car was prepped and ready as soon as possible."
"Expecting our first child and unsure of what car my wife wanted, we went to HPL and was greeted by I think he's called Sean one of the sales executives."
"I've left it a year to review since my initial purchase so I can give a fair assessment even though they encourage reviews straight away."