Address: Church St, Westhoughton, Bolton BL5 3QQ, United Kingdom
Phone: +441942842200
Rating: 4.3
based on 105 reviews.
Customer Service and Support
Pros:
"Southgrove booked me in ASAP polite and helpful and sorted the problem free of charge."
"The team sorted out everything with no arguments."
"Excellent service from Simon and the others. No pressure and great customer service."
"The fault was rectified within a couple of days and is now up and running with no issues."
"Martin and the team took the vehicle straight back without hesitation to rectify the issue and also gave me a courtesy car."
"Fantastic, family friendly garage. Informative and helpful. No pressure, relaxed atmosphere."
"Staff were so helpful in helping me find my first car and the guy on the test drive with me was great."
"Tremendous service from martin and Simon visited to view a car id seen on the web site... I was given space and time to view car thoroughly."
Cons:
"After taking the car back to them, we were told the car is running perfect and their ‘technician’ could not find an issue."
"Asked for the deposit back but they haven't got back to me. Taking hundreds of pounds for next to no work is poor business practice."
"They sold a car knowingly with a major issue and then would not acknowledge it."
"Terrible customer service and organisation...Disgusting customer service stay clear or be very wary."
"Very disappointed with this car company...I feel cheated by this company."
"I was told I have 12 months warranty with them...5 months later and the engine light now on they claim my warranty was only for 3 months!"
"I recently brought a BMW 3 series from them with extended warranty since then (2 months I've owned it) its now cost me £1500 to fix."
"Highly disappointed with my visit to southgrove motors...he says one thing and does another not reliable at all."
Vehicle Quality and Condition
Pros:
"Looked after us very well, bought a used BMW that was serviced and MOTd prior to collection."
"Excellent service we were allowed half a dozen sets of keys for different vehicles and allowed to roam and look at them without any pressure."
"The car was immaculate inside and everything worked."
"The vehicle I bought was fully serviced and MOT'd on purchase and has run perfectly now for 6 months with no issues."
"The car received the canine seal of approval and the deal was done."
"The car was in pristine condition and exactly as described in the advert."
"Great price for my P/X and more than happy with the car I bought."
"I bought my focus from these guys because they looked after my old car for years at their westhoughton service centre."
Cons:
"After buying the car, the next day the car was started from a cold start which gave away a horrible rattle from the engine."
"Noticed on collecting the car that tracking was out (pulling left) and air con not working (blowing hot air)."
"When I finally got the car less than week of driving the engine light came on."
"The vehicle I arrived to collect was not as described and had major mechanical defects."
"The car had done less than 14,000. Car's fine but not happy having be without car and a garage bill in less than 3 weeks."
"I was stood next to my husband when Alan and his colleagues lied to us... BUYER BEWARE GO ELSEWHERE."
"After talking extensively over the phone about a vehicle, agreeing a price, talking over the history & condition etc it turned out the car wasn't as described."
"I recently brought a BMW 3 series from them with extended warranty since then (2 months I've owned it) its now cost me £1500 to fix."