KFC Doncaster - Lakeside Factory Outlet Reviews Summary

Service Speed

Pros:

• "Comparatively this one gets my order right and they're not slow like the KFC at Scunthorpe Lakeside who take their time."
• "I visit this restaurant so clean and fast service Darshan was helping in lobby to serve orders, He was so helpful and all the customers are enjoying meal was so good and tasty washroom was superb clean like house."
• "The restaurant has a good location, easy access to car parking and a drive through."

Cons:

• "Absolutely disgusting, last 5 times we’ve been we have waited way over half an hour!"
• "Nearly an hour in the drive through..."
• "After queueing for 55 minutes, no one answered the tanoy to order."
• "It took 40 minutes of watching people who did not want to be there to finally get our food..."
• "Absolute joke of a place, took over ten minutes just to place an order."
• "Waited for over 40mins in the drive through."
• "Very bad experience here on last few visits. One of the worst kfc's out there. Very Very slow service, over 45mins for 2 adult and 2 child standard meals."

Staff and Service Quality

Pros:

• "Steve was so helpful he was helping me on my order also he was very friendly restaurant was so clean food was so hot and delicious parking was free."
• "One of the better KFCs, the restaurant is clean and tidy, pleasant staff."
• "Although the staff were trying their best and all were apologetic and helpful."
• "Danielle went the extra mile to make us feel welcome."
• "The food arrived hot, looking very tasty, chicken was moist and not greasy."
• "Hi the food was good and the staff were very pleasant and professional."
• "Staff are generally pleasant and efficient. As with any KFC though, be sure to check your order afterwards as there is often something missing."

Cons:

• "Tables dirty have scraps of food left from last customer."
• "A filthy and disgusting branch. Every table is littered with waste."
• "The tables looked as though they hadn't been cleaned all day."
• "Absolutely filthy, really really filthy never seen toilets like it in a big chain type place!"
• "Staff seems absolutely clueless about what they are doing."
• "All the staff were very young, some were polite but overworked others just arrogant."
• "The place was scruffy, staff rude and the amount of frustrated uber and just eat delivery drivers sat waiting should have been warning enough that we were in for a long wait."

Food Quality

Pros:

• "Food really hot cooked to order. Neat Food Creation enjoyed a Zinger Tower Box Meal with free side, gravy is always a treat at KFC."
• "We called in today at lakeside kfc in Doncaster with a Voucher for an extremely poor experience from newark on trent... Overall a fantastic experience, so credit where credit is due."
• "My granddaughter wanted chick chick ! I can honestly say that the place was spotless, the staff was friendly and helpful, the food arrived hot, looking very tasty, chicken was moist and not greasy."