McDonald's Reviews Summary

Customer Service

Pros:

• "1 star is for the help given by demi she was really nice other than that well what I got of my order soggy and cold numerous items missing all fries that come with meals burgers off big mac missing milk shake missing drinks with meals."
• "On the plus side the staff were very polite."
• "The best McDonald's I've ever encountered! Staff are super friendly, efficient, and keeping on top of everything with a smile."
• "Staff were polite."
• "The staff are friendly."
• "Reo served me amazingly at this branch, consider the other customers were treating him badly at the time."
• "Lady at the window was nice."

Cons:

• "It's like a youth club in there where is the management?"
• "This McDonald's is crying out for decent, customer focussed management."
• "A lady by the name of Allet looked at me as I approached the counter as though I were yet another problem in her day."
• "The staff weren’t friendly at all!!!"
• "Managers from here are absolutely rude."
• "The manager that was on duty at 19:00/20:00 on Friday, 26th at the Jardine Way branch is the most disrespectful and rudest manager I’ve met."
• "Apart from a handful of staff members, rest are very rude and unprofessional who do not have manners in how they talk to customers."

Order Accuracy

Pros:

• "The food came freshly made and didn't take too long to arrive."
• "Usually have everything in stock."
• "Called for breakfast, which was good."

Cons:

• "Rubbish, every time we ordered something from there, the items were missing."
• "Past three times I’ve ordered from here 5 if you include delivery order never right."
• "Order came incomplete with missing items."
• "They even forgot to put the dips for me which I was charged for!"
• "Paid for items that when at home, were not in the bag after asking twice, is it all in the bag."
• "Completely wrong order delivered."
• "Every time I get take away from this restaurant there is something wrong with the order. Wrong items or wrong sizes of items."

Food Quality

Pros:

• "This is the cleanest McDonalds I’ve ever seen."
• "Chips were burning hot (which is ok, they were obviously fresh)."
• "Big cheesy is certainly big and the sauce is very cheesy."

Cons:

• "The quality of the food was poor to the point my wife did not eat hers. Fries were limp and soggy yet charred."
• "The food was inedible so we had to throw it."
• "Our meal (Signature BBQ) was shocking. The bacon smelt dreadfully, the chips were very dry and with no taste really."
• "Food is cold and looks like its been put together with a catapult."
• "Chicken legend was cold, lettuce was brown."
• "The food was cold."
• "I wish I could give zero stars, this mcdonalds is a joke and needs closing down."

Facility Cleanliness

Pros:

• "This is the cleanest McDonalds I’ve ever seen."
• "I was driving to Oldham (don't ask) and needed a pee urgently. Rushed in here and used the facilities which were efficient and clean."
• "Toilets were clean. Tables had been wiped. High chairs and baby changing facilities available."

Cons:

• "Food all over the floor and tables clearly not been cleaned."
• "Worst McDonald’s I’ve ever been in hands down. Absolutely filthy, tablets and seats were all dirty, toilets were disgusting as well."
• "Shocking just how dirty this restaurant is the floor was like a skate ring with a mop bucket with black water with staff aimlessly wondering about along side stuff scattered over the floor including the kitchen side."
• "Dirty and cold restaurant."

Service Speed

Pros:

• "Quick service with no hassle."
• "Service was fantastic if I may say so as a Mc Donald's vet.from 35 yrs ago."

Cons:

• "Shocking we waited halve a hour just for burger and chips the milkshake machine never working l ask.they said.being cleaned l thought again ever time l go its being cleaned l understand the situation with the covid but halve ahour for burger and chips us appalling."
• "Absolutely awful, waited 40 minutes for our breakfast along with 50 other people for it to be given to us clap cold."
• "Order on Just Eat for my family and my 1YEAR OLD said that my order was prepared and that the driver was waiting for my food then they CANCEL my order after waiting over 1HOUR."
• "Absolute shambles! 2hrs for delivery, no one answering phone, food had been sat for a hour 14:49 on ticket arrived almost 16:00 ordered at 13:50."
• "Why does it take 25+ minutes every time for drive through?!!"
• "Slow service sometimes but after refurb its even slower service."
• "Extremely poor branch. Always very very long wait times even if order click and collect using the app."